Help Desk Technician II

Here's a more human version:

Help Desk Technician II (Healthcare Systems / DICOM / HL7)

Irvine, CA | $27.50/Hour | Full-Time

Monday–Friday | 5:00 AM – 2:00 PM PST

What This Job Actually Is

You'll support specialized diagnostic and monitoring systems that hospitals use — the kind that connect to PACS, EMR, and imaging equipment.

This isn't password resets or printer troubleshooting. You're working with integrated healthcare technology — DICOM and HL7 interfaces, network connectivity issues, system logs, hardware failures, and application services that keep medical diagnostic equipment running.

When something breaks, you figure out why. When a hospital calls because their system isn't talking to their EMR, you dig into logs, check network ports, test integrations, and get it working again.

You'll work with hospital IT teams, clinical staff, and internal engineering to diagnose problems, restore functionality, and keep critical systems operational.

This is technical support for healthcare IT systems — not general desktop support.

What You'll Do Every Day

• Investigate system alerts, application errors, and connectivity failures
• Troubleshoot DICOM and HL7 communication issues with hospital PACS and EMR systems
• Dig through system logs, Windows event logs, and diagnostics to find root causes
• Configure and maintain Windows-based systems running medical device software
• Troubleshoot network connectivity, ports, services, and system integrations
• Diagnose hardware interface failures — sensors, peripherals, connected devices
• Work with hospital IT teams on secure deployments and integrations
• Help clinical users troubleshoot systems and validate hardware
• Perform software updates, config changes, and system recovery
• Support deployments in virtualized environments (Citrix, VMs, etc.)
• Escalate complex issues to engineering or field service when needed
• Document everything — technical details, case notes, resolution records
• Help coordinate program operations and monitor system performance across hospitals

Some days are smooth. Other days you're juggling three hospital sites with escalations and trying to get systems back online before procedures start.

Requirements (Non-Negotiable)

You must have:

• Hands-on experience troubleshooting DICOM or HL7 integrations with hospital PACS, EMR, or imaging systems — not just theory, actual troubleshooting
• Strong Windows system experience — configuration, performance troubleshooting, digging into system behavior
• Ability to diagnose hardware failures involving sensors, interfaces, and connected diagnostic devices
• Experience troubleshooting network connectivity, system integrations, and application services — you know how to check ports, test connections, verify services
• Experience using system logs, Windows event logs, and diagnostic tools to identify root causes — you can read logs and know what you're looking at
• Experience supporting or deploying systems in virtualized environments (Citrix, VM platforms, or similar)
• Ability to guide clinical staff or non-technical users through structured troubleshooting without getting frustrated

If you don't have experience supporting healthcare IT systems, medical device software, or advanced system integrations — this role won't be a fit.

Preferred (But Not Required)

• Experience supporting hospital IT infrastructure or medical device platforms
• Experience with PACS imaging systems or clinical integration environments
• Familiarity with Citrix or virtual application environments
• Experience supporting diagnostic or vascular imaging equipment
• Understanding of clinical networking and healthcare cybersecurity requirements

Not a Fit If

This job won't work if your background is:

• General IT helpdesk without healthcare system experience
• Desktop support focused on password resets and hardware swaps
• Network administration without medical device integration experience
• Academic training without hands-on healthcare IT troubleshooting

The Reality Check

This is an onsite role in Irvine with an early morning schedule: 5:00 AM – 2:00 PM PST, Monday through Friday.

If you're not a morning person, this will be brutal. You need to be sharp and functional at 5 AM because hospitals don't wait for you to wake up.

The work is high-accountability. When a system is down at a hospital, people are waiting on you to fix it. You'll be juggling multiple sites, coordinating with hospital IT teams, and escalating when needed.

If you need a laid-back, low-pressure environment or can't handle early mornings — this will stress you out.

But if you like technical problem-solving, healthcare IT environments, and having clear impact on critical systems — you'll be fine.

What We Give You

Pay: $27.50/hour (based on experience)
Employment Type: Full-Time | Temp-to-Hire
Benefits: Medical, dental, vision, 401(k), PTO
Schedule: Monday–Friday, 5:00 AM – 2:00 PM PST

About Us

We support hospitals and healthcare organizations with field engineering and technical systems that keep diagnostic equipment operational. We work directly with hospital IT teams and clinical staff in environments where system uptime actually matters.

Apply if:

• You've actually troubleshot DICOM or HL7 integrations in hospital environments
• You can handle early mornings (5 AM start time)
• You're comfortable working onsite in Irvine every day
• You know how to read system logs and diagnose root causes

Don't apply if:

• Your background is general IT helpdesk without healthcare system experience
• You can't work a 5 AM – 2 PM schedule
• You're looking for remote or hybrid work
• You don't have hands-on experience with medical device systems or healthcare IT