Field Service Technician

FIELD SERVICE TECHNICIAN – CENTRAL U.S. / TEXAS / MIDWEST REGION
Quest International | Chicago, IL / Field-Based Regional Role
Pay: $24.00 – $35.00 per hour, plus overtime eligibility
Job Type: Full-Time, Direct Hire
Travel: Extensive travel required, including overnight travel

LOCATION / SERVICE TERRITORY

This is a field-based regional position supporting Quest International customer sites across the Central U.S., Texas, and Midwest region.

Ideal candidates should be located in or near a major metro area such as Kansas City, Dallas, Houston, San Antonio, Austin, St. Louis, Chicago, Indianapolis, Louisville, Nashville, Oklahoma City, Tulsa, Omaha, or Des Moines.

Candidates must be able to support regular customer-site travel, including overnight travel, early-morning departures, late-night returns, and customer-driven service windows.

JOB PURPOSE

Quest International is seeking a Field Service Technician to support customers by installing, maintaining, troubleshooting, and repairing A/V, electro-mechanical, and medical-related equipment at customer sites.

This is a hands-on, field-based role that requires strong technical troubleshooting skills, extensive travel readiness, schedule flexibility, accurate documentation, and professional customer communication in medical and customer-site environments.

JOB DUTIES AND RESPONSIBILITIES

• Perform onsite installation, preventive maintenance, troubleshooting, and corrective repair of A/V, electro-mechanical, and medical-related equipment.

• Travel extensively for scheduled and unscheduled service work, including overnight travel, early-morning departures, late-night returns, and customer-driven service windows.

• Support overtime needs based on travel, urgent service calls, customer-site access, equipment downtime, escalations, and project deadlines.

• Troubleshoot equipment issues in the field, identify failed components or field-replaceable units, complete repairs, verify equipment operation, and escalate issues when needed.

• Support hospitals, medical facilities, and customer locations with professional communication, timely updates, and strong follow-through.

• Document service activity, work performed, parts used, test results, customer updates, photos, checklists, and final resolution notes accurately.

• Work independently while managing schedules, travel logistics, service priorities, customer expectations, and changing field conditions.

• Follow customer-site safety, access, conduct, and documentation requirements.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.

• 3 years of hands-on A/V, electro-mechanical, medical equipment, industrial equipment, military electronics, avionics, robotics, mechatronics, BMET, or related field service experience.

• Experience with installation, preventive maintenance, corrective maintenance, field troubleshooting, and equipment repair.

• Experience performing component-level, field-replaceable unit, module, or equipment-level troubleshooting and repair.

• Experience using diagnostic tools such as digital multimeters, vacuum/pressure meters, frequency counters, or similar test equipment.

• Strong cable media knowledge, including Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and signal-flow troubleshooting.

• Experience supporting A/V or related technical equipment such as speakers, monitors, displays, audio consoles, amplifiers, DSPs, video matrix switchers, PC interfaces, DVRs, CCTV, or similar systems.

• Ability to travel extensively, including overnight travel.

• Ability to work customer-site schedules, early mornings, late evenings, overtime, and changing service windows as needed.

• Valid driver’s license, reliable transportation, rental vehicle eligibility, and ability to meet required vehicle/insurance standards when applicable.

• Ability to perform essential field-work requirements, with or without reasonable accommodation, including lifting up to 50 lbs, bending, crawling, climbing, standing, and using tools.

• Pay alignment with the approved range of $24.00 – $35.00 per hour.

PREFERRED QUALIFICATIONS

• A/V setup, configuration, installation, CCTV, low-voltage, structured cabling, POS/kiosk, smart-hands, or remote-eyes support experience.

• Medical, hospital, clinical, biomedical, industrial, military electronics, avionics, robotics, mechatronics, or BMET-style experience.

• CompTIA A , electronics coursework, technical school, military technical training, or equivalent hands-on training.

• Experience working in medical, hospital, customer-site, or controlled environments.

• Experience managing frequent travel, overnight stays, rental vehicles, lodging, schedules, expenses, and changing customer priorities independently.

• Strong Microsoft Word, Excel, service documentation, work-order, proof-of-work, customer communication, and escalation-support skills.

• Stable field-service work history, supervisor reference readiness, and long-term interest in hands-on field service work.

WORKING CONDITIONS

This is a field-based role requiring extensive travel to customer sites, including hospitals, medical facilities, and other customer-site environments. Overnight travel, early mornings, late nights, overtime, and customer-driven service windows may be required.

The role requires standing, bending, crawling, climbing, lifting up to 50 lbs, using tools, handling equipment, and following customer-site safety and access requirements.

COMPENSATION AND BENEFITS

Pay Range: $24.00 – $35.00 per hour
Overtime: Overtime eligible based on business need, travel, urgent service calls, customer-site access, equipment downtime, escalations, and applicable wage-and-hour requirements
Employment Type: Full-Time, Direct Hire
Estimated Annual Base Range: $49,920 – $72,800 annually, before overtime

Actual compensation is based on job-related factors, including skills, experience, A/V service background, electro-mechanical repair experience, medical or customer-site experience, diagnostic tool experience, travel readiness, documentation accuracy, and overall role alignment.

HIRING PROCESS

Qualified candidates may be asked to complete:

• Resume review

• Employment application review

• Phone or virtual interview

• Hiring manager review

• Travel, schedule, pay, transportation, and field-service readiness confirmation

• Human Performance Test

• Supervisor reference checks before offer

• Background check and other required pre-employment steps

Reference checks are required before any offer is made.

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.