Field Service Technician - A/V & Medical Systems

Field Service Technician – A/V & Medical SystemsNew York / NY–NJ Region | Full-TimeQuest International is seeking a full-time Field Service Technician currently residing in New York or the NY–NJ region to support customer needs across medical and industrial environments.A career at Quest International means working in a fast-paced, technically challenging environment alongside professionals committed to quality, accountability, and teamwork. We support customers across the medical imaging, industrial systems, A/V, and enterprise technology sectors, all of which continue to offer strong long-term growth and opportunity.CompensationHourly Pay Range: $29.00 – $33.00 per hour, depending on experienceThis range reflects the expected hourly pay at time of hire for this role.Overtime and travel-related premiums may be available depending on scheduling and business needs.Pay Type: Hourly, Non-ExemptSchedule & HoursShift Schedule: Monday–Friday, daytime hours (with on-call rotation as required)Budgeted Hours: 40 hours per weekJob SummaryThis role provides installation, preventive maintenance, and corrective maintenance on A/V and electro-mechanical equipment in medical and regulated environments. The technician works independently in the field, representing Quest International at customer sites and ensuring systems operate reliably and professionally.Essential FunctionsPerform multi-step troubleshooting and repairs on assigned service callsInstall, maintain, and service A/V and electro-mechanical systemsProvide phone support to customers and other field engineers as neededParticipate in an on-call rotation for urgent service calls outside standard hoursAssist with parts shipments, returns, and inventory coordinationDocument all service activity clearly and accuratelyContribute to continuous improvement initiatives and service quality standardsRequired Skills & QualificationsStrong customer service and professional communication skillsAbility to troubleshoot equipment to the FRU levelExperience servicing electro-mechanical, A/V, or medical device equipmentProficiency with common diagnostic tools, including:Digital multimeterVacuum/pressure meterFrequency counterUnderstanding of cable media, including Coax, HDMI, USB, Cat5/Cat6Ability to mount A/V equipment such as monitors and speakersFamiliarity with A/V systems, including:Control systemsAudio consolesPower amplifiersDigital signal processorsVideo matrix switchers and scalersPC interfaces and computer-based controlsDVRsAbility to stand for extended periods (up to 8 hours)Ability to bend, stoop, twist, crawl, and climb as requiredAbility to lift up to 50 lbs, assisted or unassistedTravel RequirementsUp to 80% travel, primarily regional (home most weekends)Ability to independently book and track travel and expensesAbility to rent a car as required for field assignmentsPreferred / Bonus ExperienceAdditional A/V field service experienceCCTV or low-voltage systems experienceCompTIA A certification or similar technical credentialsWhy Join Quest InternationalCompetitive hourly pay with growth potentialMonday–Friday structure with predictable schedulingPaid travel and expense reimbursementExposure to advanced medical and enterprise environmentsClear technical growth paths and long-term stabilityTeam-driven culture focused on professionalism and accountabilityEqual Opportunity StatementQuest International is an equal opportunity employer. Employment decisions are based on job-related qualifications, skills, and business needs.Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

Salary : $29 - $33