Human Resources (HR) Employee Relations (ER) Specialist

Company Overview:

Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!

Company Values, Mission, and Vision:

At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.

Benefits - Why You'll Love Working Here:

• Medical Coverage: HRA, FSA, premium discounts, wellness credits, free virtual and Minute Clinic visits, free imaging, and surgery
• Dental and vision coverage
• Company paid life, short- and long-term disability insurance
• 401(k) with up to 2.5% match
• Tuition assistance and reimbursement, employee assistance program, and more!
• This is an on-site position with the potential to become hybrid after a 90-day review of the employee’s performance, job requirements, and business needs.
  
  

Responsibilities

• Conduct employee relations activities including, investigations, coaching & counseling employees, resolving workplace issues, and advising management on sensitive organizational issues.
• Provide consultation to management to ensure consistent implementation of policies relating to performance and recommends appropriate course of action related to the Positive Direction (Disciplinary) process and termination.
• Works with leaders and Sr. Director of Human Resources to establish retention goals for each program location. Assists with employee recognition programs, employee complaints, exit interviews, and employee engagement survey results at each location.
• Serves as a resource to employees with respect to employee appeals of unresolved problems, discipline situations, and harassment claims.
• Facilitate orientation courses for new hires.
• Assists with unemployment claims and represent Quest at unemployment hearings when requested.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, leave, disciplinary matters, disputes and investigations, performance reviews, recognition, and morale.
• Maintains compliance with employment laws and regulations, recommended best practices and reviews policies and procedures.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Manage special projects such as wellness programs, health fairs and other projects related to HR as assigned.
• Must maintain strict confidentiality
  
  

Qualifications

• Bachelor’s degree in human resources or related field required
• 3-5 years in an employee relations or HR generalist role required
• Florida Driver’s License with no more than two moving violations in the past three years
• Able to work in the U.S. and not require visa sponsorship from our company now or in the future
• Expert knowledge of computers and in MS Office Suite – Word, Excel, PowerPoint; HRIS database, Dayforce preferred, working knowledge of all office equipment.
  
  

Travel Requirements

• This position requires regular travel to various sites within the Orlando region and occasional travel to locations in the Tampa region. A valid Driver’s License and reliable transportation are required.
  
  

Equal Opportunity Employer/Disability/Veterans

Additional Benefits Information:

• Stay healthy with enhanced coverage – medical insurance includes an HRA, premium discounts, wellness credits, free virtual visits, free Minute Clinic visits, free imaging, and surgery.
• Full smile & clear vision – dental and vision plans to keep you covered head to toe.
• Security for you and your family – company-paid life and disability insurance coverage, plus long-term disability at no cost to you.
• Short-term coverage when you need it – short-term disability for life’s unexpected moments.
• Invest in your future – 401(k) with a company match to grow your retirement savings.
• Extra protection, your choice – voluntary accident and hospitalization coverage available.
• Save smarter – flexible spending accounts (FSA) to help your dollars go further.
• Support for life’s challenges – confidential Employee Assistance Program (EAP) to help you and yours.
• Keep learning and growing- tuition assistance and tuition reimbursement to help you advance your education and career.