What are the responsibilities and job description for the Account Manager/Customer Relationship Manager - Southwest Georgia position at Quest Group Executive Search?
Account Manager
Southwest Georgia
Do you love building strong relationships, solving problems, and making a real impact on customer satisfaction? Join our client as a Customer Relationship Coordinator / Account Manager, where your people skills and strategic mindset will help us deliver top-notch service to our partners across Georgia.
What You’ll Do
In this role, you’ll be the trusted point of contact for our location owners, ensuring they feel supported, valued, and confident in our services. Your day-to-day will include:
- Building and maintaining excellent customer relationships within your assigned region.
- Visiting locations frequently (goal: at least 250 visits per quarter) to provide in-person support and check-ins.
- Conducting compliance checks to make sure machines meet all signage and decal requirements.
- Troubleshooting and resolving customer concerns—from EFT questions to service or game complaints—by coordinating with the right internal teams.
- Staying current on products, technology, and popular games to provide training and guidance to customers.
- Advising partners on Georgia Lottery Corporation (GLC) and county COAM compliance.
- Advocating for customer needs while ensuring they receive the best possible service.
What We’re Looking For
We’re searching for someone who thrives on connections, problem-solving, and proactive communication. The ideal candidate will have:
- Strong relationship-building and communication skills.
- Strategic thinking and creativity in resolving challenges.
- A passion for customer satisfaction and service excellence.
- Ability to manage a regional travel schedule (within Georgia).
- Multilingual skills (English Spanish, Hindi, Gujarati, etc.) are a strong plus.
- CRM and basic Excel experience needed.
Why You’ll Love Working Here
- Make an impact: You’ll directly influence customer satisfaction and loyalty.
- Build relationships: Within two quarters, you’ll proudly say you’ve built 250 happy customer partnerships.
- Growth potential: Learn new technologies, compliance standards, and industry insights that will expand your expertise.
- Collaborative culture: Work alongside a supportive team that values innovation, customer-first thinking, and continuous improvement.
We are looking for 5-6 individuals to support our client in multiple regions. These are full-time, permanent positions!
· Northwest Georgia: Cobb to Dade to Fannin
· Northeast Georgia: Gwinnett to Rabun to Jackson
· Central Georgia: Fulton, Dekalb, Clayton Counties
· Central/South Georgia Region: Henry, Bibb, Laurens Counties
· Southwest Georgia: Telfair to Clay to Lowndes Counties
· Southeast Georgia: Chatham to Montgomery to Echols Counties
Ready to build meaningful relationships and grow your career? Apply today to join our client as a Customer Relationship Coordinator / Account Manager!
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
Salary : $50,000 - $80,000