General Manager-Higher Education

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all of our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits, and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development and access to highly visible leadership.

Position Summary

Oversees the daily operations for a food management account. Responsible for overseeing financial and culinary accountability of the account. Manages Chef/Managers, Food Service Directors and Food Service Manager Personnel and oversees all safety and sanitation as it pertains to the account and reflects Quest’s high standards.

Essential Duties and Responsibilities

• Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.
• Demonstrates commitment to Quest vision, values and missions through actions on a daily basis.
• Manage staff to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation and feedback, and corrective action.
• Oversee that the chef /managers consistently maintain high food quality and service levels in accordance with Quest standards.
• Lead by example and maintain a professional and reputable work environment by enforcing policy and best practices that brings out a positive employment brand.
• Interact with clients on a daily basis and maintain excellent client relationships through open and honest dialogue.
• Stay abreast of the competition by analyzing quarterly market analysis and consistent research of menu trends.
• Provide financial expertise in overseeing management of Food, Labor and Direct costs.
• Educate client with monthly meetings with transparent financials. Identify and mentor next level personnel to grow with company and develop career paths, including training schedules.
• Hold managers accountable for food, labor and direct cost controls and control expenditures for the account.
• Manage account’s marketing strategy programs to increase sales growth.
• Manage accountability of staff using goal setting and performance management process.
• Manage costs on all recipes.
• Oversee and accountability of all purchases and inventory levels.
• Oversee all menus.
• Work in conjunction with the Chef/Manager, Food Service Director and Food Service Manager to anticipate trends and roll out new concepts and ideas.
• Maintain Quest’s high standards by managing customer service and exceed our client’s expectations through delicious food and gracious hospitality.
• Motivate management to consistently thrive to keep the account(s) fresh and exciting.
• Maintain account in compliance with SOP standards and HACCP standards.
• Follow HACCP guidelines to ensure safe food practices.
• Follow all Quest policies and food safety guidelines.

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