What are the responsibilities and job description for the Physician Account Manager position at Quest Diagnostics?
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.
The Physician Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager does not have call point ownership on any of the accounts within the geography. Close cooperation with Physician Account Executives is essential to support the collaborative selling model.
This is a field-based sales role covering Central Florida (Orlando, The Villages, Daytona, Winter Garden, etc).
Responsibilities:
- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
- Ensure customer retention by maintaining relationships with current accounts
- Drive growth in their assigned Key Accounts
- Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or "Specialty" Account Executives.
- Partner with Physician Account Executive to resolve account specific service issues
- Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
- Escalate service issue non-resolution as appropriate
- Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
- Provide continuing education to the customer on new technologies and laboratory testing
- Ensure compliance with company policies and government regulations
- Complete all administrative tasks thoroughly and promptly
- Follow up communications with Physician Account Executives and customers
Qualifications:
Required WorkExperience:
- Three to four years of experience in sales or with account ownership
Knowledge:
- Knowledge of Healthcare Industry and general economics of business.
Skills:
- Ability to develop and sustain strong customerrelationships;strong planning and organizational skills
- Excellent oral and written communication and presentation skills
- Solid PC skill including Microsoft Software.
Bachelor's Degree Required
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While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
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