Phlebotomist III

Job Description

Phlebotomist III - Richmond, VA, Monday to Friday, 8:00 AM to 4:30 PM, with rotational weekends

Delivers professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicates effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Mentor colleagues on advanced collection techniques and best practices to foster their professional growth. Demonstrates the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Pay range: $23.10 - $24.75 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!
  
  

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
  
  

Patient Experience & Customer Service

• Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform highly accurate data entry for patient registration, test order entry, and billing information.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.
  
  

Mentorship And Development

• Act as a role model and mentor to on-site staff, providing guidance and support.
• Share your expertise and knowledge to help team members develop their skills and capabilities.
• Foster a collaborative and supportive environment that encourages learning and growth.
  
  

Operations & Compliance

• Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business.
• Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity.
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.
• Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Assigned to a single designated Patient Service Centers (PSCs) or Client Offices (IOPs) locations.
• Must be flexible with scheduling, including weekends and holidays as needed.
• Reliable transportation is required.
• Minimal travel to sites beyond designated work site(s).
  
  

Site Support and Travel

• Assigned to a single designated Patient Service Centers (PSCs) or Client Offices (IOPs) locations.
• Must be flexible with scheduling, including weekends and holidays as needed.
• Reliable transportation is required.
• Minimal travel to sites beyond designated work site(s).
  
  

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Qualifications

Required Work Experience:

• Three years of phlebotomy experience required.
  
  

Preferred Work Experience

• Customer service in a retail or service environment.
  
  

Physical And Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.
  
  

Knowledge

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
  
  

Skills

• Ability to perform accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision.
• Proven track record as a phlebotomist, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change
  
  

Education

• High School Diploma or Equivalent (Required)
  
  

Languages

• English (Required)
  
  

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)
• Phlebotomy accredited program, medical assistant or paramedic training. (Preferred)
  
  

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.