What are the responsibilities and job description for the Logistics Call Center Representative I position at Quest Diagnostics?
Job Description
Logistics Call Center Representative I - Lenexa, KS, Monday to Friday, 9:00AM - 5:30PM Central
Hybrid: Onsite days are Tuesday, Wednesday and Thursday. Remote days are Monday and Friday.
Training: You have to report onsite for the 90-day training period.
Pay range: $17.20 per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Responsibilities
Required Work Experience:
1 years Customer Service or Logistics experience required
Preferred Work Experience
Call center experience preferred
Knowledge
General knowledge of logistics operations
Skills
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Logistics Call Center Representative I - Lenexa, KS, Monday to Friday, 9:00AM - 5:30PM Central
Hybrid: Onsite days are Tuesday, Wednesday and Thursday. Remote days are Monday and Friday.
Training: You have to report onsite for the 90-day training period.
Pay range: $17.20 per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30 hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
- Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
- Ability to learn Dispatch Application and accurately enter pick up requests
- Strong attention to detail and adherence to process and procedure.
- Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
- Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
- Well organized, utilizes on-line job aides, maps etc. and can locate information readily
- Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
- Attends huddles, stays current on email and video communication
- May assign pickup and delivery destinations to courier
- Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
- Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
- Excellent verbal and written communication skills
- Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
- Ability to maintain confidentiality concerning information and data received
- Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
- May include other tasks as assigned
Required Work Experience:
1 years Customer Service or Logistics experience required
Preferred Work Experience
Call center experience preferred
Knowledge
General knowledge of logistics operations
Skills
- Functional/Technical Skills
- Integrity and Trust
- Customer Service
- Drive for Results
- Composure
- Associates Degree (Preferred)
- High School Diploma or Equivalent (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Salary : $17