What are the responsibilities and job description for the Hospital Account Executive (field-based) position at Quest Diagnostics?
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.
The Hospital Account Executive is responsible for driving growth (new business) and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts.
This is a field-based sales role covering Minnesota, Wisconsin, and Michigan.
- Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
- Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.
- Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.
- Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
- Implements fee increases or price changes; enforces contract compliance.
- Provide immediate support for less complex service issues; refer to appropriate resources (e.g.: Customer Solutions) for more complex issues and then follow up on resolution.
- Maintain knowledge of all connectivity products (i.e. Quanum, e-orders, e-prescribe) and new tests.
- Ensures compliance with company policies and government regulations.
Required Work Experience:
- Five (5) years of successful experience providing services to healthcare providers.
- Three (3) years of sales experience
Knowledge:
- Knowledge of reference laboratory business, esoteric tests, and processes
- Knowledge of the healthcare industry, payors, and regulations
Education:
- Bachelor's Degree Required
Salary : $95,000 - $115,000