What are the responsibilities and job description for the Health Systems Account Manager position at Quest Diagnostics?
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.
The Health System Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing health system accounts.
This is a field-based sales position and will require daily travel throughout Michigan - the individual is not required to live in Detroit.
Responsibilities:
- Drive sales growth in existing health system accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
- Ensures customer retention by developing relationships with health system personnel at multiple levels of the system including decision-makers and other key stakeholders.
- Participate with regional sales leaders in developing business plans and value propositions to increase volume and profitability in assigned health system accounts.
- Educate health system personnel on all processes and procedures including the test order process to ensure accurate and timelytransactions.
- Implements fee increases or price changes; enforces contract compliance.
- Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.
- Maintain current on all connectivity products (i.e. Quanum, e-orders, e-prescribe) and new tests.
- Ensures compliance with company polices and government regulations
Qualifications:
Required WorkExperience:
- Five (5) years of successful experience providing services to healthcare providers.
- Three (3) years of sales experience
Knowledge:
- Knowledge of reference laboratory business, esoterictestsand processes
- Knowledge of the healthcare industry,payorsand regulations
- Track record of everyday excellence in client service delivery
Education:
Bachelor's Degree Required
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Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
