Director, IT Vendor Management

Job Description

The IT Vendor Management Director will integrate and manage services across multiple vendors, manage vendor performance and drive continual service improvement for all strategic vendors within HTAS (Healthcare Technology and Analytical Solutions) . The Director will also scan the current vendor landscape for optimization opportunities and renegotiate contracts accordingly

This position may be based as a hybrid (minimum 3 days/week on-site) at either Quest’s Secaucus, NJ, headquarters or the Schaumburg, IL location.

Salary Range: $150,000 - $200,000/year 20% Annual Incentive Plan

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• …and so much more!
  
  

Responsibilities

• Provide operational leadership for direct and outsourced partner management teams and actively manage the relationship cycle with assigned external parties/vendors.
• Identify, evaluate, and develop opportunities to enhance operations, and provide efficient solutions allowing HTAS to meet or exceed stated goals.
• Foster and facilitate the development of relationships with current and future outsourced partners to HTAS’s business objectives to achieve long term stability with the right set of outsourced partners.
• Oversee the partner/vendor selection process, contract development, and/or vetting of new partners/vendors.
• Evaluate logistical and performance capabilities and compliance assessments for HTAS vendors.
• Serve as a thought leader for identifying additional strategic sourcing opportunities.
• Define and deliver sourcing strategies and solutions by developing and executing a Strategic Sourcing Strategy leveraging centralization, automation, and onshore/offshore partners.
• Lead selection, oversight, and relationship management of several essential resourcing partnerships.
• Ensure vendor performance/delivery is within agreed upon performance targets and within budget.
• Maintain and ensure adherence to best practices for vendor/partner management and sourcing strategy across HTAS.
• Develop scalable and impactful vendor/partner solutions to complex, ambiguous, and high-visibility business challenges.
• Lead change management and communications strategy for complex business-driven vendor/partner operations initiatives, assessing the needs of the project, developing, and getting buy-in, implementing plans, and tracking effectiveness.
• Work with cross functional partners to ensure the successful evolution and execution of vendor/partner programs.
• Work on a consistently revolving set of high impact priorities and projects.
  
  

Qualifications

Required Work Experience:

• Minimum 10 years financial services/Vendor Management/Case Load Management in an IT environment with Outsource experience (On and Offshore)
  
  

Preferred Work Experience

• 4 years in the healthcare or technology industry is preferred
• Ability to exercise influence while working cross functionally and building relationships.
• Ability to contribute to business strategy, merging business operations, and leading vendor/partner outsourced initiatives.
• Ability to collect, organize, and display relevant data in spreadsheet and professional presentation formats
• Follow-through capability
• Ability to influence cross-functional teams to deliver successful business outcomes for the line of business
• Ability to clearly communicate high level strategy and details effectively across disciplines, locations, and organizations, including to senior leadership.
• Ability to collaborate, be highly adaptable, be comfortable with ambiguity
• Ability to plan, organize and get work done through others.
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
• Advanced knowledge of operations, processes, and tools; understanding of change management, knowledge management and project management concepts.
  
  

Skills

• Problem solving skills necessary to collect information from internal teams, managers and third parties
• Collaborative skills
• Relationship building skills, teamwork, and experience working on contracts, and with contractors, and supplier representatives
• Verbal and written communication skills
• Interpersonal skills
• Leadership skills
• Advanced Excel & business modeling skills are preferred
  
  

Education

• Bachelor’s Degree (Required)
• Master’s Degree (Preferred)
  
  

Licenses and Certifications

• Lean Six Sigma (Preferred)
• PMI Project Management Professional (PMP) (Preferred)
• PRINCE 2 (Preferred)
  
  

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.