Billing QA/QC Representative - Lead

Job Description

Billing QA/QC Representative - Lead - Monday to Friday, Between 8:30AM to 8:00PM EST

Pay range: $23.48 - $27 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Role

As the Billing QA/QC Representative - Lead , you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Quality Representative will directly support patient business operations by performing the following activities:

• Customer service agent call monitoring QC assessments
• Coordinate and maintain agent feedback documentation
• Audit and administer quality control reporting for work completed in the department
• Provide performance input to management team relative to agent quality assessments.
• Perform ad hoc support duties at management discretion.
  
  

The Billing QA/QC Representative - Lead is a direct point of contact for management in providing agent quality assessment reviews.

Employees are required to have flexibility to work any of our 8-hour shift schedules between the hours of of 8:30 AM to 8:00 PM EST, Monday - Friday.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!
  
  

Responsibilities

• Perform call monitoring and transaction QC of patient billing customer service agent calls.
• Maintain quality control feedback assessment documentation for management.
• Interact with management and trainers to maintain and revise call quality assessment protocol as needed to align with documented procedures and best practices.
• Complete minimum agent call monitoring and transaction quotas and keep current with Quality monitoring per agent assessments.
• Maintain current knowledge of patient customer service operations.
• Provides input and guidance to management and training team in order to ensure continuous improvement in processes.
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• 1 years of medical billing experience
• Ability to use a computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
• Ability to work between the hours of of 8:30 AM to 8:00 PM EST, Monday - Friday
  
  

Preferred Qualifications

• 3 years of experience in patient, client, or third-party insurance billing
• Previous experience coaching and training a team in a collaborative environment
• Previous call center experience in a medical billing environment
• Laboratory billing experience
• Quality control experience in a call center environment
  
  

Soft Skills

• Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
• Ability to adapt to changes
• Ability to develop and maintain collaborative working relationships
• Ability to provide constructive feedback that drive operational excellence
  
  

Telecommuting Requirements

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  
  

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.