What are the responsibilities and job description for the Customer Service Representative - Bilingual position at Quest Diagnostics and Careers?
About the Job:
Examone is looking to hire a Customer Service Representative.
Examone is looking to hire a Customer Service Representative.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Bachelor's degree in communications preferred.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Knowledge of Microsoft Office.
- WPA 40 or >.
Salary : $20 - $25