Crew Member- Visalia

Overview:

Our Crew Members are the heart of Quesadilla Gorilla! We're all about Peace, Love, and Dillas, and that starts with creating a fantastic experience for our guests. As a Crew Member, you'll provide authentic hospitality, craft delicious quesadillas, and have the opportunity to work both in-store and at on-site catering events through our mobile pop-up setup.

Crew Members work a variety of shifts based on your availability and store needs. Your primary responsibilities include taking orders, preparing quesadillas, packaging orders, and handling payments. Secondary responsibilities include ingredient prep, opening and closing duties, maintaining a clean environment, and supporting off-site catering events.

In addition to restaurant operations, Crew Members may assist with transporting, setting up, operating, and breaking down our mobile pop-up catering equipment at community events, fundraisers, corporate gatherings, and private events. This requires professionalism, adaptability, and strong teamwork while representing the brand off-site.

The kitchen, dining area, bathrooms, and catering setup areas must be kept spotless. The work environment can be fast-paced, so you'll need to be adaptable and efficient, switching between tasks quickly. Customer satisfaction is key, and your role will be vital in ensuring every guest has a great experience—whether in our restaurant or at a mobile event.

Duties and Responsibilities:

• Accurately take orders and handle payments.
• Prepare food, adhering to all food safety guidelines.
• Clean your workstation during downtime.
• Follow recipes precisely for consistent quality.
• Collaborate with management to resolve customer issues.
• Prepare and cook quesadillas according to instructions (kitchen display screens or verbal); verify order accuracy.
• Multitask, managing several orders simultaneously, while meeting customer requests and company standards.
• Maintain sanitation, health, cleanliness, and safety standards in food prep areas, cooking surfaces, and with dishes/utensils.
• Provide menu information and suggestions, including drinks, food items, and explanations of ingredients and preparation.
• Assist with food prep as directed, operating food production equipment.
• Operate flattop grill and fryer.
• Maintain, clean, and sanitize workstations.
• Clean and sanitize dishes, utensils, pots, pans, and other containers.
• Adhere to all safety and sanitation guidelines and regulations.
• Perform other related duties as assigned, including catering at off-site events.

Required Skills/Abilities:

• Ability to read and follow instructions.
• Strong verbal communication skills.
• Basic understanding of sanitation and safety regulations (or ability to learn quickly).
• Basic understanding of food handling, preparation, and cooking procedures (or ability to learn quickly).
• Ability to work efficiently and quickly.
• Team player.
• Ability to work well under pressure.
• Ability to operate cooking and food preparation equipment.

Education/Experience Requirements:

• Prior quick service food service experience preferred.

Physical Requirements:

• Prolonged standing and walking.
• Ability to access and navigate all areas of the restaurant and off-site catering venues.
• Ability to lift up to 25 pounds at times.
• Ability to work in varying temperatures (kitchen environment).

Skills and Requirements:

Fast food experience isn't always necessary; a willingness to learn and adapt is key.

Minimum Requirements:

• 16 years old.
• Ability to speak the primary language of the location.

Desired Skills:

• Friendly personality
• Team player
• Self-motivated
• Cooperative
• Enthusiastic attitude
• Excellent communication skills
• Customer-oriented
• Versatility (ability to switch between tasks and stations)

Working Hours:

• Primarily part-time (10-30 hours/week).
• Occasional full-time opportunities (up to 40 hours).
• Overtime may be required.
• Closing shifts may extend slightly past scheduled time.

Work Environment:

Fast-paced food service environment. Requires standing for extended periods, working in close proximity to others, and comfort working in a hot environment. Repetitive motions, stooping, reaching, and lifting (up to 30 pounds during deliveries) are common. This also includes working at off-site catering events.