What are the responsibilities and job description for the Field Service Manager position at Quench USA?
About Quench
Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com .
Values : Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
About the Role
Reporting to the Director of Field Service & Supply Chain, the Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their region.
Key Responsibilities
- Effective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
- Provide continued technical training for all Field Service Technicians under their purview.
- Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system.
- Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
- Analyze service data to identify trends and areas of improvement
- Ensure all field service operations are conducted in accordance with health and safety policies & regulations.
- Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboarding
- Collaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiatives
- Accountable for the achievement of KPIs and productivity goals set for their team
Qualifications & Skills
Additional Information
At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team.
To learn more about this program please click the following link : https : / / onfirstup.com / Quench / quench / contents / 36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637
PI262324925
