What are the responsibilities and job description for the Experienced CSR - Customer Service Representative (ONLY APPLY IF YOU HAVE PEST CONTROL EXPERIENCE) position at Quell Pest Control?
Quell Pest Control is a Family owned and operated Pest Control Company in based in the East Valley of Phoenix Arizona. We strive to provide the best pest control services to our customers all over the valley. We have a great team and are always looking to build upon this team to help better assist our customers. Come join our Quell Customer Service Team here!
BENEFITS
As a family based company we offer you:
- 5 DAY work week ( Saturdays & Sundays OFF )
- paid vacation / time off ; eligible after being with us for 1 year
- set schedules
- flexibility
QUALIFICATIONS
- MUST HAVE PEST CONTROL EXPERIENCE (Customer Service, Technician or Sales)
- Maintain a positive attitude
- Must be able to communicate effectively on the phone
- Strong customer service
- Maintaining a professional behavior while staying on task
- Knowledge with computers ( Excel, Microsoft, etc )
- Able to Multi-task
** Sales experience is a plus**
DUTIES
As an in Office CSR, we look forward to helping our customers in any way we can. Including,
- Scheduling jobs through phone, email, chat, and text
- Answering questions and concerns about billing, services, pricing, scheduling, etc
- Collecting personnel information for customer database
- Direct incoming calls/take messages
Communication method(s) used:
- Phone
- Chat
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely
- No-In office only
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience with PestRoutes Software?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Pest control: 1 year (Required)
Work Location: In person
Salary : $18 - $20