Assistant Branch Manager

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!Summary: This position is responsible for assisting and supporting the Branch Manager in the administration, supervision and daily operation of a full-service branch office. Ensuring the branch operates in compliance with established policy procedures and achieves superior service standards for customers. Trained in all branch operational elements; and trains and coaches staff members to ensure operational accuracy.Duties and Responsibilities:Assists customers in their selection of various accounts, products and services available from the Bank; recognizes opportunities to offer customers products/services that may add value to their banking relationshipAssists business customers with online banking, cash management, business debit cards, overdraft DDA lines of credit and merchant card services Provides overrides, check approvals and quality control of transactions and documents processed by Tellers, Head Tellers & CSRsInterviews loan applicants and assists customers in the completion of consumer credit applications for non-mortgage loan productsRefers mortgage and commercial loan requests to the Regional Lending TeamAssumes responsibility for various branch functions in the absence of staff members or in overload situationsAssists in attaining established Bank goals through active participation in sales programsProvides leadership, training, and support to colleaguesAssists with performance evaluations that are timely and constructiveCoordinates communication with branch staffParticipates in internal committees/projectsOversees and assists with the preparation of all branch reports for approval by managerAdheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rulesAdheres to Company’s Safety and Security Policies and ProceduresAdheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and PerformancePerforms other duties as assigned by managementQualifications (Knowledge, Skills, Abilities, Education and Experience):High school diploma or GED required, college degree in Business preferredThree years of branch banking experience with one year of supervisory experience requiredIntermediate experience, knowledge and training in branch operation activities, terminology and products and services.Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies.Proficient in Microsoft Office specifically Word, Excel, and OutlookExcellent organizational, communication and time management skills Demonstrated ability to cross-sell and explain Bank products and services with confidence and authority.Excellent interpersonal and professional leadership skillsAbility to remain professional and composed under pressureExceptional listening skillsAbility to prioritize tasks and to delegate them when appropriatePhysical Demands and Work Environment:Mobility sufficient to perform activities required of position, including travel to branch locationsManual dexterity for the functional operation of office equipment, such as computers, calculators, etc.Ability to actively engage in necessary communications with both internal and external customers.Company Benefit Offerings for eligible employees:Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)12 Paid Holidays (including Birthday) 401K retirement plan with up to a 4% Company match and immediate vestingTuition ReimbursementEmployer paid life insuranceEmployer paid disability insurance Voluntary life and disability insuranceEmployee Assistance ProgramEmployee Discounts and Perks Compensation:The posted pay range for this position reflects a good faith estimate.Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location. Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.