What are the responsibilities and job description for the Advanced Teller position at Queensborough National Bank and Trust?
Position Description:
Under general supervision, but conforming to established Bank policies and procedures as well as comply with all banking laws, rules and regulations in the operation of a Teller Station to provide prompt, efficient & accurate transactions, a Teller is responsible for accepting deposits and cash checks to customer's accounts; cross-sell Bank's services and products; process night deposit bags; sell cashier's checks and money orders; redeem U.S. Savings Bonds; accept loan and safe deposit box rent payments; answer customer inquiries and give balances; balance transactions at end of day and verify cash; and, perform other duties as needed. May be cross-trained in other job functions such as Head Teller, CSR or Loan Processor.
Job Responsibilities
- Accepts deposits and cashes checks to customers’ accounts
- Cross-sells the Bank’s services and products
- Processes night deposit bags
- Sells cashier’s checks and money orders
- Redeems U.S. Savings Bonds
- Accepts loan payments and safe deposit box rent payments
- Answers customer inquiries and gives balances
- Balances transactions at end of day and verifies cash
- Adheres to the policies and procedures of the Bank and complies with all banking laws, rules and regulations
- Open and process accurately and in a timely manner:
Savings accounts
Certificates of Deposit
Individual Retirement Accounts
- Cross sell Bank services and products appropriate to customer’s needs
- Research and verify account information
- Answer questions and solve problems for customers
- Maintain current knowledge of technology used by the Bank
- Monitor overdrafts and perform related duties as requested by Manager
- Order personal and corporate checks and related supplies
- Prepare necessary correspondence and provide thorough
- May be cross trained as Head Teller
- Performs other duties as assigned
Qualification Requirements:
- High school diploma or equivalent
- A minimum of six months cash handling & customer service experience
- Previous Teller experience preferred
- Excellent interpersonal, verbal and written communication skills
- Ability to operate on-line teller terminal required
- Successful completion of Teller and CSR training, and required compliance training
- Professional demeanor and presentation
- Proficient in Microsoft Office Suite preferred
Experience
Required- 1 year(s): Customer Service
- 1 year(s): Cash Handling Experience
- 1 year(s): Prior Teller Experience Preferred
Education
Required- High School or better
- Associates or better in Finance or related field
Skills
Required- Interpersonal
- Written Communication
- Verbal Communication
- Professionalism
- Microsoft Office Suite
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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