What are the responsibilities and job description for the Patient Service Representative (Call-In, Varied shifts) - 139605 position at Queens Health Systems?

Job Details

Company

Queen's University Med Group

Job ID

139605

Job Title

Patient Service Representative (Call-In, Varied shifts)

Full/Part Time

Call-In

Location

*Queen's Medical Ctr-Honolulu

Standard Hours

1.00

Favorite Job

Regular/Temporary

Regular

Shift

Rotating

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:

• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.

• Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions

• Frequent: reaching below shoulder level, frequent gripping of an object.

• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.

• Operates computer, printer, calculator, telephone.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

B. EXPERIENCE:

• One (1) year customer service experience or clerical experience in a healthcare related setting.

• Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.

• Experience to demonstrate:

o Ability to communicate effectively in English, both verbally and in writing.

o Ability to keep accurate records and do mathematical calculations.

o Knowledge and familiarity with computer applications and automated systems.

o Knowledge of ICD-10 & CPT coding and medical terminology preferred.

• Prior experience with computerized scheduling systems preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

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Patient Service Representative (Call-In, Varied shifts) - 139605

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