What are the responsibilities and job description for the Guest Services Representative (Call-In, Shift Varies) position at Queens Health Systems?
Apply for Job Job ID 157613 Location *Queen's Medical Ctr-Honolulu Full/Part Time Call-In Regular/Temporary Regular Starting Pay $19.17 to $21.85 hourly rate The starting pay displayed above may be higher commensurate with experience, or subject to the provisions of the applicable collective bargaining agreement. Add to My Favorite Jobs Email this Job
Responsibilities
I. JOB SUMMARY/RESPONSIBILITIES:
• As an initial and final point of contact, the Guest Services Representative (GSR) represents the brand and image of The Queen’s Medical Center - Manamana and The Queen’s Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.
• In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.
• In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.
II. TYPICAL PHYSICAL DEMANDS:
II. TYPICAL PHYSICAL DEMANDS:
• Sitting, finger dexterity, seeing, hearing, speaking.
• Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pounds of force, stooping/bending, climbing stairs, walking on uneven ground, twisting body, reaching above, at or below shoulders, repetitive arm/hand motion and frequent gripping of an object.
III. TYPICAL WORKING CONDITIONS:
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High School diploma or equivalent.
B. EXPERIENCE:
B. EXPERIENCE:
• Ability to deal effectively with internal and external customers.
• Ability to communicate effectively in English, both orally and in writing.
• Knowledge of Microsoft Office applications, i.e. Word and Outlook.
• Prior customer service experience in a hospital or hospitality setting preferred.
Equal Employment Opportunity
Equal Opportunity Employer / Disability / Vet
Salary : $19 - $22