Health Resource Coordinator

Bilingual Health Resource Coordinator (English/Spanish)

Department: Queens Childcare Network (QCCN)
Location: Queens, NY (Travel Throughout Borough Required)
Status: Full-Time | Grant-Funded (Temporary)
Schedule: 35 Hours per Week | Typically Monday–Friday, 9:00 AM–5:00 PM
Salary: $24–$26 per hour (based on credentials and experience)

About Queens Community House (QCH)

Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse communities of Queens. We provide a broad network of programs for Children and Young Adults, Adults and Families, and Older Adults.

As a modern interpretation of the traditional settlement house, we bring current best practices, innovative leadership, cost-effective management, and a passion for social and economic justice to our work. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. Each year, QCH serves approximately 25,000 residents across neighborhoods throughout Queens.

About Queens Childcare Network (QCCN)

Queens Childcare Network (QCCN) works with licensed family-based childcare providers throughout Queens and partners with NYC DOE, Family Child Care Networks (FCCN), schools, and community-based organizations.

Through funding from the WIC Community Innovation and Outreach (WIC CIAO) initiative, QCCN is expanding outreach to WIC-eligible parents of children age 5 and younger. This initiative focuses on empowerment, education, and increasing access to WIC resources through in-person events and virtual workshops.

Position Overview

The Health Resource Coordinator (HRC) will lead community engagement, provider support, and program management efforts under the WIC CIAO initiative. This is a metric-driven role reporting directly to the QCH Childcare Network Director.

The HRC plays a key role in coordinating provider monitoring, nutrition compliance, and community resource engagement for home-based childcare providers, with a strong focus on CACFP oversight, WIC referrals, and system-level coordination across the Queens Childcare Network.

This is a full-time, grant-funded temporary position, with potential for future funding or internal opportunities.

Key Responsibilities

• Conduct community outreach to engage WIC-eligible parents and community stakeholders
• Organize WIC Ambassador trainings and facilitate monthly meetings
• Maintain accurate contact tracking for WIC inquiries and referrals
• Conduct WIC pre-screenings and connect families to appropriate services
• Provide referrals, resources, and non-emergency parenting guidance
• Plan and host in-person workshops, baby showers, and educational events
• Coordinate and/or facilitate WIC-related webinars (bilingual as needed)
• Implement surveys and collect data to measure outreach effectiveness
• Maintain accurate, metric-driven reporting and documentation
• Provide verbal and written translation (Spanish/English) as needed
• Participate in all required QCH, QCCN, and WIC meetings
• Support CACFP compliance through monthly monitoring visits to family childcare providers
• Collaborate with providers to ensure adherence to health, nutrition, and safety standards
• Perform additional duties as assigned by the QCCN Director

Qualifications

Education / Professional Background

• Bachelor’s or Associate’s degree in Public Health, Human Services, Sociology, Education, or related field
  OR
• Child Development Associate (CDA) or equivalent experience (e.g., 5 years in human services, public health, or community programs)

Experience

• Experience in CACFP or other nutrition-related programs preferred
• Experience in community outreach, resource coordination, or provider support
• Familiarity with WIC and maternal-child health resources
• Experience working with diverse or marginalized communities
• Experience with data collection and metric-driven outreach

Essential Requirements

Language

• Bilingual English/Spanish (fluent in reading, writing, and speaking) – required

Core Skills

• Strong interpersonal, communication, and public-facing skills
• Excellent organization, time management, and multitasking abilities
• Strong professional judgment and ability to act as a liaison between providers, families, and partners
• Cultural sensitivity and a family-centered approach

Travel & Work Environment

• Ability to travel throughout Queens via mass transit or car
• Comfortable balancing fieldwork, office work, and remote responsibilities

Technology & Data Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint), Teams, Zoom, and Google Docs
• Experience using Microsoft Forms or similar tools for data collection
• Ability to maintain accurate data tracking and reporting systems

Compliance Requirements

• NYC DOE PETS Clearance (required or ability to obtain)

What You’ll Get at QCH

At Queens Community House, we value our employees and offer a competitive and comprehensive benefits package for full-time staff:

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• Paid Holidays
• 403(b) Retirement Plan with Employer Contribution
• Flexible Spending Accounts (FSA)
• Professional Development Opportunities
• Employee Assistance Program (EAP)
• Opportunities for internal growth and advancement
• A collaborative, mission-driven work environment

Equal Opportunity Statement

Queens Community House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and community members.