What are the responsibilities and job description for the Front Desk Concierge Agent position at Queen City Elite?
ABOUT QUEEN CITY ELITE
Queen City Elite is Charlotte's premier luxury concierge company — built for clients who expect more and deserve nothing less. From curated travel itineraries and exclusive restaurant reservations to personal shopping and lifestyle management, we deliver seamless, white-glove service around the clock.
Our specialists serve an elite and growing portfolio of upscale residential properties across the Charlotte metro area, 24 hours a day, 7 days a week. At QCE, we don't just meet expectations — we anticipate them.
THE ROLE
We're seeking a polished, service-driven Front Desk Concierge Agent to represent Queen City Elite at one of our luxury residential properties in Charlotte. In this role, you are the first impression of a premium experience — greeting residents and guests with warmth, composure, and a genuine commitment to excellence.
This is an on-site, independent contractor (1099) position with flexible scheduling available across days, evenings, and weekends.
WHAT YOU'LL DO
- Serve as the welcoming face of a luxury residential community — professional, attentive, and always composed
- Greet and assist residents, guests, and visitors with a warm, solution-focused presence
- Manage incoming calls with proper phone etiquette and route inquiries appropriately
- Coordinate reservations, service requests, and day-to-day concierge tasks with precision
- Maintain accurate visitor logs, shift notes, and records using Google Workspace tools
- Collaborate with QCE supervisors and property management to ensure seamless operations
- Uphold QCE's standard of excellence in every resident and guest interaction
WHAT WE'RE LOOKING FOR
- Minimum 2 years of customer service experience — hospitality, luxury residential, or high-end retail strongly preferred
- A polished, professional appearance and demeanor; you carry yourself with confidence and grace under pressure
- Exceptional verbal and written communication skills — clear, composed, and courteous in all interactions
- Strong problem-solving instincts with the ability to think quickly and stay solution-focused
- Comfortable with Google Workspace (Docs, Sheets, Gmail) and standard computer navigation
- Familiarity with the Charlotte area — knowledge of local dining, entertainment, and services is a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma required; degree in hospitality, business, or a related field preferred
WHAT WE OFFER
- Starting pay of $16/hr, with competitive rates based on experience
- Bi-weekly compensation, paid via paper check
- Flexible scheduling — days, evenings, and weekends available
- The opportunity to grow within a luxury concierge brand serving Charlotte's most prestigious residential communities
- A professional, team-oriented environment where your work ethic, presence, and performance are recognized
POSITION DETAILS
📍 Location: Charlotte, NC (On-Site)
💼 Classification: Independent Contractor (1099)
🗓 Schedule: All shifts available — Days | Evenings | Weekends
💵 Compensation: Starting at $16/hr | Paid bi-weekly
Queen City Elite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.