What are the responsibilities and job description for the Cage Cashier (Grave Shift) position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
CAGE CASHIER
The Cage Cashier accurately and promptly handle all money transactions for guests and team members. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Attend and participate in company and departmental meetings.
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Redeem and sell chips.
- Process Tito tickets by validating and redeeming value.
- Validate and settle Slot machine jackpots and cancel credit payouts.
- Issue table chip fills and table credits.
- Efficiently make exchanges of funds for team members.
- Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
- Appropriately use all related equipment and cash handling systems.
- Keep cash drawer balanced and in compliance.
- Count and verify team member tips/tokes.
- Appropriately sort and stack chips.
- Review operational data and complete and verify paperwork.
- Verify and document personal identification information for appropriate transactions.
- Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
- Troubleshoot problems and come up with workable solutions.
- Track and complete all government reporting.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
- Perform other duties as assigned.
QUALIFICATIONS
- A high school diploma or GED equivalent is preferred.
- Gaming industry experience is preferred.
- 2 years of high-volume cash handling experience, preferred.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Must be able to obtain and maintain a Louisiana Gaming License.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.