What are the responsibilities and job description for the Ice Cream Shop Team Member (Customer Experience Specialist) position at Que Suave Ice Cream?
Job Overview
Join our vibrant team as an Ice Cream Scooper, where your enthusiasm and attention to detail will create delightful experiences for our customers! In this energetic role, you’ll serve up delicious ice cream treats with a smile, ensuring each guest leaves happy and satisfied. Your responsibilities will include providing exceptional customer service, maintaining a clean and inviting environment, and adhering to food safety standards. If you love working in a lively atmosphere and have a passion for food service, this is the perfect opportunity to showcase your skills and spread joy through sweet treats!
Duties
- Greet customers warmly and assist them in selecting their favorite ice cream flavors and toppings.
- Scoop ice cream accurately and efficiently, ensuring portion control and presentation quality.
- Operate POS (Point of Sale) systems to process cash transactions, credit card payments, and manage receipts.
- Maintain cleanliness of the scooping station, utensils, and surrounding areas by following food safety sanitizing procedures.
- Restock supplies regularly, including cones, cups, toppings, and napkins to ensure smooth operations.
- Follow food handling guidelines diligently to uphold health standards and prevent cross-contamination.
- Support team members with food preparation tasks such as preparing waffle cones or other dessert items when needed.
- Engage in manual handling of heavy containers or ingredients while adhering to proper lifting techniques.
- Assist with cleaning duties at the end of shifts, including sanitizing equipment and ensuring the workspace is tidy.
- Provide friendly in-person customer service that enhances the overall guest experience, encouraging repeat visits.
Qualifications
- Previous experience in food service or hospitality environments is preferred; experience with fine dining or catering is a plus.
- Knowledge of food safety management practices and sanitizing procedures is essential.
- Ability to operate kitchen equipment such as scoopers, blenders, or warming stations confidently.
- Strong customer service skills with a positive attitude and excellent communication abilities.
- Basic math skills for handling cash transactions accurately and managing inventory counts.
- Experience with POS systems or cash register operation is advantageous.
- Familiarity with food industry standards related to food handling, sanitation, and safety protocols.
- Previous banquet or catering experience can be beneficial but is not required.
- Ability to stand for extended periods, lift heavy items safely, and work in a fast-paced environment.
Join us in creating memorable moments through sweet treats! We’re dedicated to fostering a lively atmosphere where teamwork thrives and every guest leaves with a smile. Your enthusiasm combined with your commitment to excellence will make you an invaluable part of our team!
Pay: From $13.00 per hour
Work Location: In person
Salary : $13