What are the responsibilities and job description for the Customer Service Manager - Large Format Graphics & Printing position at Que Imaging, Inc.?
This is a great job opportunity at Que Imaging, Inc., a small company with a strong reputation that has been operating -- at the same location in Houston -- for nearly 40 years. We provide commercial scanning, digital art printing, and graphics services to Fortune 500 companies, small businesses, and artists.
We are proud of our stability and longevity as an employer: on average, Que’s employees have worked for us for over 10 years. Many of our employees have retired with us. We hope you will join our team of long-term employees for years to come.
Job Description:
- This is a unique Manager role with real opportunity for advancement because it reports directly to the President of the company. It will require you to thoroughly learn our industry, services, and costs. We provide a 6 to 12-month training period for the right candidate.
- Customer Service Manager: Communicates with walk-in, phone, and web clients to gather project requirements. Serves as a true consultant by matching the best printing solution to meet client needs. Builds relationships with clients and helps develop repeat business. (No sales.) Possesses high emotional intelligence (EQ) and loves people.
- Project Management: As the Customer Service Manager, you will be responsible for client projects, from beginning to end. You will coordinate project specifications and due dates between our clients and our print technicians who operate the printers. You should be a problem solver. You'll send project estimates and invoices to clients using QuickBooks. You'll check to see if the client made their payment before we deliver the product. With the help of our production team, you'll do a quick Quality Control (QC) check to make sure that we're delivering the product that the client ordered, on time.
- Other duties as assigned. Should be flexible with changing needs.
Requirements:
- Must be detail-oriented and accurate when cost estimating / price estimating. You will not succeed in this position if you are prone to careless mistakes.
- Minimum 3 years customer service manager, project manager, OR account manager experience required.
- Minimum 3 years experience in Quickbooks, billing, bookkeeping, accounting, creating invoices, OR cost estimates required.
- 1 year of experience in LARGE FORMAT PRINTING & GRAPHICS, art framing, or art print industry preferred, but not required.
- Salary history check, work history and dates, credit score, and criminal background check will be conducted before hire.
- 2 Work References required.
Education:
Bachelor's degree in Business, Accounting, Math or Hard Science strongly preferred. Minimum of Associates Degree or 2 years at an accredited institution required.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you agree to a salary & work history, criminal background, and credit check before hire?
- REQUIRED: A) What is your current or last pay? (Work history and background check will be conducted before hire.) AND B) What is your minimum pay requirement?
- Please describe one or more of the following: your Project Management, Customer Service Management, or Cost Estimating experience.
Work Location: In person
Salary : $40,000 - $55,000