Tools SME

Role: Tools SME

Location: Dallas, TX

Role Summary

We are seeking a Subject Matter Expert (SME) with strong hands‑on experience on tools administration and maintenance to provide job scheduling, infrastructure observability, configuration management, and automation capabilities for IT Infrastructure management. This role will be responsible for the design, administration, troubleshooting, and automation of critical enterprise tools including Control‑M, SolarWinds, BMC BladeLogic, and StackStorm, ensuring stable operations and improved operational efficiency.

Note: we are looking for tool’s administrator and not the tool user/operator.

Key Responsibilities

Job Scheduling & Workload Automation (Control‑M)

• Administer and support Control‑M Server and Control-M EM environment.
• Create, modify, and maintain batch jobs, calendars, and dependencies
• Troubleshoot job failures and performance issues
• Partner with application teams to optimize batch processing and reduce failures

Observability (SolarWinds)

• Administration and Maintenance of SolarWinds Orion platform.
• Configure and maintain SolarWinds configuration to monitor for servers, network devices, databases, and applications
• Set up alerts, thresholds, dashboards, and reports
• Analyze performance trends and proactively identify issues
• Ensure monitoring coverage aligns with SLA and business requirements

Automation & Orchestration (StackStorm)

• Design, build, and maintain automated workflows for infrastructure and operational tasks
• Integrate StackStorm with monitoring, ticketing, and cloud platforms (e.g., ServiceNow, AWS, Azure)
• Develop reusable actions, rules, and workflows to reduce manual effort
• Support event‑driven automation for incident response and self‑healing use cases

Configuration Management & Compliance (BMC BladeLogic)

• Administration and configuration of BMC BladeLogic and BMC TrueSight reporting server.
• Manage patch policies and configuration for OS and databases using BladeLogic
• Automate patching, compliance checks, and remediation
• Ensure configuration consistency across environments (Prod / Non‑Prod)
• Support audit, security, and compliance initiatives
• Packaging of third-party applications and deployment through bladelogic.

Operational & Governance Responsibilities

• Participate in incident, problem, and change management processes (ITIL aligned)
• Provide Tier‑3 support and root cause analysis for tool‑related issues
• Create and maintain documentation, SOPs, and runbooks
• Mentor junior engineers and provide cross‑training
• Collaborate with security, cloud, network, and application teams

Required Skills & Experience

Technical Skills

• Strong hands‑on experience with:
• Control‑M
• SolarWinds
• BMC BladeLogic
• StackStorm
• Solid understanding of Linux and Windows server environments
• Scripting experience (Python, Bash, PowerShell preferred)
• Experience with cloud platforms (AWS and/or Azure) is a plus
• Familiarity with ServiceNow integrations is desirable

Operational Knowledge

• Strong understanding of IT operations, monitoring, automation, and job scheduling
• Experience working in 24x7 enterprise environments
• Knowledge of ITIL processes (Incident, Change, Problem Management)

Soft Skills

• Strong troubleshooting and analytical skills
• Ability to work independently and handle complex issues
• Clear communication skills with technical and non‑technical teams
• Detail‑oriented with a focus on reliability and stability