What are the responsibilities and job description for the Salesforce Technical Program Manager position at Quantum World Technologies Inc.?
Job Details
"Provide technical expertise and leadership to a team dedicated to Salesforce technologies design and build activities may be comprised of internal andor vendorcontractor resources Ensure activities are completed validated align with architectural objectives and requirements and successfully deploy into the production environment Provide mentorship to the team ensuring optimization of designssolutions Champion standard processes and procedures Provide troubleshooting for development and test environment issues
Key Responsibilities
Provide technical expertise and leadership to a team of highly technical employees Develop and maintain a high performing team through effective hiring vendor partner management coaching and performance management Foster a collaborative successoriented team environment where resources are empowered and accountable Provide work direction delegation and prioritization to team Ensure compliance with companys policies processes and procedures
Work in partnership with leadership and team members vendorscontractors and direct reports as applicable to deliver robust technical solutions ensuring that service level commitments and project timelines are maintained Ensure successful project design configuration performance implementation and outstanding service delivery Oversee the technical correctness and completeness of artifactsdocumentation associated with engineering designs proactively identify and resolve issuesproblems Verify that build activities are complete per the approved engineering diagrams Redirect build activities as necessary Oversee the handoff of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies
Influence the continuous improvement of processes policies and best practices to optimize performance and availability of technologies Drive and develop consistent technical build implementation and support processes Verify designs are validated and adhere to defined standards Ensure ongoing improvements align with standard processservice management principles and technology Systems Development Life Cycle SDLC methods
Evaluate troubleshoot and participate in rootcause analysis of development and test environment issues within technical area of expertise Once corrective action is identified lead respective team to implement changesimprovements in designsbuilds as necessary to prevent recurrence
Define track and measure overall department performance and metrics Complete and distribute reports models status updates statistics etc to technology leadership as required Provide proper escalation to leadership for issuesproblems as necessary Participate in the organizations strategic and financial planning process
Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends the direction of emerging technologies and their potential value to the business Effectively present the value proposition of business appropriate emerging technologies to technology leadership
Required Qualifications
Bachelors degree in Computer Science Engineering related field or equivalent relevant work experience
8 years of experience of progressive scopeimpactresponsibility including both handson and leadership roles working with technologies
Proven track record for delivering varying initiatives and driving execution
Demonstrated experience and success in influencing leading and coaching without direct leadership responsibility
Demonstrated reasoning and troubleshooting skills
Demonstrated indepth and hands on experience working with salesforce platform on configuration customization Lightning Components Apex Visualforce SOQL etc integration security administration and other core features
Defined and delivered scalable technical solution architecture and integrated solution involving Salesforce clouds preferably Financial Cloud
Demonstrated an understanding of integrations with third party systems through a variety of integration patterns ESB PubSub Point to Point Batch Singleton etc and Salesforce capabilities Soap Rest Platform Events Streaming APIs etc
Preferred Qualifications
Proven ability to communicate and articulate technical information across various organizational levels
Experience working in geodispersed team environments
Ability to negotiate or persuade others in moderately complex situations"