What are the responsibilities and job description for the Help Desk Technician and SharePoint position at Quantum World Technologies Inc.?
Role- Help Desk Technician and SharePoint
Location- Bellevue, WA - Full Time Role.
Job Description
Responsibilities
The Support Engineer (SE) is a critical role in the resolution of complex support incidents
related to supporting customer use of the Microsoft 365 platform.
A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and
the platform. The successful Support Engineer has the drive and intellectual horsepower to
resolve difficult customer issues; directly supports customers through telephone and
email; escalates issues quickly when deep, specific skills or other capabilities are required;
ability to use knowledge of the Microsoft 365 architecture and offerings to provide
customer resolution and proactive customer recommendations; has excellent
communication skills and is fluent in English; writes excellent case documentation; and is
able to handle challenging and politically-sensitive customer situations.
Qualifications
SOFT SKILLS
• Effective, polished interaction with customer to gather information quickly; explain
customer responsibilities in resolving issue; communicate next steps and status;
and inspire confidence
• Handle challenging and politically sensitive customer situations, including the
appropriate use of all available resources, communicate effectively with Support
teams on complex issues
• Excellent spoken and written English communication skills
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and critical thinking
• Passion for technology and customer support
EXPERIENCE
• At least 2-3 years of Technical Support experience including experience in a
customer facing or customer technical support role.