What are the responsibilities and job description for the Archer Engineer/Administrator position at Quantum World Technologies Inc.?
Job Title: Archer Platform Engineer/Administrator
Location: Phoenix, AZ
Hire Type: Contract
Job Description:
We are seeking an experienced Archer Platform Engineer/Administrator to manage, maintain, and support enterprise Archer environments. The role requires strong expertise in Archer Control Panel, platform upgrades, production troubleshooting, SQL Server, integrations, and platform performance.
Key Responsibilities:
- Administer and support Archer environments across Production and non-Production.
- Manage Archer Control Panel, services, jobs, logging, authentication, integrations, and platform configurations.
- Monitor platform health, performance, availability, and capacity.
- Troubleshoot complex Archer issues across application, infrastructure, database, APIs, and integrations.
- Use SQL Server/SQL queries for troubleshooting, data analysis, validation, and root-cause analysis.
- Partner with DBAs on database performance, blocking, latency, long-running queries, and capacity issues.
- Plan and execute Archer upgrades, patches, hotfixes, deployments, and post-upgrade validation.
- Support DR/HA exercises, resiliency testing, and remediation activities.
- Troubleshoot data feeds, APIs, scheduled jobs, notifications, authentication, LDAP, and certificates.
- Perform RCA for recurring incidents and implement permanent solutions.
- Support vulnerability remediation, audits, compliance, change management, and production releases.
- Maintain technical documentation and collaborate with application, DBA, infrastructure, security, and business teams.
Required Skills:
- 5 years of hands-on RSA Archer administration/platform engineering experience.
- Strong knowledge of Archer Control Panel and Archer architecture.
- Experience with Archer upgrades, patches, hotfixes, services, jobs, logs, data feeds, APIs, authentication, and performance troubleshooting.
- Good understanding of Archer applications, fields, records, users/groups, access controls, workflows, and data relationships.
- Strong Microsoft SQL Server and SQL skills.
- Ability to troubleshoot database performance issues, including blocking, deadlocks, indexes, execution plans, CPU/I/O, and long-running queries.
- Understanding of Archer database architecture and risks associated with direct database modifications.
- Experience supporting enterprise, multi-server/multi-environment Archer implementations.
Preferred Skills
- Archer application configuration/development and Advanced Workflow.
- Archer APIs, Data Feed Manager, and integrations.
- LDAP/Active Directory.
- IIS and Windows Server.
- SQL Server administration/troubleshooting.
- Disaster Recovery / High Availability.
- Monitoring/logging and automation/scripting.
- Cybersecurity vulnerability remediation.
Professional Skills
- Strong troubleshooting and RCA capabilities.
- Ability to independently own complex production issues.
- Strong production/change-management discipline and risk awareness.
- Excellent communication and collaboration skills.
Proactive approach to automation, resiliency, and operational improvement