What are the responsibilities and job description for the Risk Analyst position at Quantum ePay™?
Unlock your potential with Quantum ePay® - a payment processing firm that helps organizations lower their costs, earn more money, and improve their business operations.
We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our customers, we value integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast, and we are seeking experienced business professionals!
The Risk Analyst is responsible for reviewing and monitoring merchant transactions to evaluate degree of risk involved and determine acceptable action.
Essential Duties And Responsibilities
This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our customers, we value integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast, and we are seeking experienced business professionals!
The Risk Analyst is responsible for reviewing and monitoring merchant transactions to evaluate degree of risk involved and determine acceptable action.
Essential Duties And Responsibilities
- Ensure the company operates in compliance with established credit and risk management policies
- Oversee day-to-day operations aimed at reducing and minimizing fraud related to merchant processing
- Review merchant accounts to determine whether to divert or release funds
- Monitor daily merchant deposits and activity; contact banks, agents, and merchants as needed
- Conduct investigations and communicate findings with merchants, agent offices, and banking partners
- Accurately document daily activity, phone calls, and verification notes in internal systems
- Review internal risk reports prior to releasing funds to confirm accounts are clear of issues or collections
- Maintain and monitor risk management systems to ensure effective fraud detection and prevention
- Manage ACH and merchant account reserves
- Handle escalated merchant and relationship inquiries, ensuring timely and successful resolution
- Identify emerging risks, trends, or issues and resolve both routine and complex problems through thorough research
- Analyze borrower financials and risk exposure to calculate potential losses and mitigate risk
- Prepare and distribute monthly and quarterly reports on delinquent accounts
- Collaborate with the underwriting team to proactively prevent fraud through ongoing monitoring and reporting
- Consistently meet or exceed performance standards as outlined by management
- 2-5 years of relevant experience in merchant services, risk analysis, and/or merchant underwriting
- Experience with TSYS preferred
- Strong analytical mindset with demonstrated ability to identify and resolve risk-related issues using innovative, data-driven approaches
- Proven track record of delivering high-quality, customer-focused support in a fast-paced environment
- Excellent verbal and written communication skills with the ability to convey complex concepts clearly
- Strong research and investigative skills for evaluating merchant activity and identifying potential fraud or compliance concerns
- Proficiency in Microsoft Office Suite, especially Excel and Outlook
- Ability to read and interpret technical documentation, professional publications, and regulatory guidelines relevant to risk and compliance
- Skilled in drafting detailed reports, correspondence, and internal procedures
- Comfortable presenting findings and recommendations to managers, clients, and cross-functional teams
- Competent in applying mathematical and statistical concepts such as percentages, proportions, and volume calculations in risk analysis
This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
- Base salary range: $50,000 - $60,000
- Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $67,725 - 79,725
- Awarded Top Workplace of Orange County by the OC Register three years in a row!
- Flex PTO!
- New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes, and more!
- Work hard, play hard culture!
- Monthly Beer Socials and monthly BBQs!
- Proven "promote from within" mentality!
- 5-year anniversary gift is a luxury watch!
- Benefit offerings:
- Medical, dental, vision, acupuncture, and chiropractic
- 401k; 100% employer match processed semi-monthly, up to 4%
Salary : $50,000 - $60,000