What are the responsibilities and job description for the Field Service Technician position at Quantum Design Inc.?
FIELD SERVICE TECHNICIAN
Full-Time | Machesney Park, IL
Earn $65,000–$85,000 Per Year
$25–$35/hr. Overtime Full Benefits
We are looking for a motivated Service Technician to install, troubleshoot, repair, and support industrial machinery at customer facilities throughout North America. This is a great opportunity for someone who enjoys travel, hands-on technical work, problem solving, and working independently.
Why Join Us?
• Health, dental & vision insurance
• 401(k) with company match
• PTO, 9 paid holidays, and company year-end shutdown between Christmas & New Year’s
• Company-paid life insurance and short-term disability
• Consistent overtime opportunities
• Company-paid travel expenses
• Paid travel time
• Keep your airline and hotel reward points
• Daily travel per diem provided
• Company credit card for travel expenses
• Cell phone allowance
• Stable, full-time employment
• Most overnight travel scheduled in advance
• Home most weekends. Weekend travel is rare.
• Hands-on technical work with advanced machinery
• Supportive team environment
What You’ll Do
• Travel to customer sites for machine installation, startup, maintenance, troubleshooting, and repair
• Train customer personnel on machine operation and maintenance
• Provide technical support by phone and email
• Complete service reports and documentation
• Assist with machine testing and production support when in-house
• Work closely with customers, vendors, and internal departments to resolve technical issues
What We’re Looking For
• 3 years of technical service or industrial maintenance experience
• Strong electrical and mechanical troubleshooting skills
• Experience with PLCs, motors, drives, pneumatics, and industrial controls
• Ability and willingness to travel extensively (80–100%)
• Strong communication and customer service skills
• Ability to work independently and manage service calls professionally
Preferred Experience
• Printing, converting, web handling, or capital equipment industries
• Rockwell / RSLogix / Allen Bradley / A
• Ability to read electrical and pneumatic schematics
• ERP/CRM systems, AutoCAD, or SolidWorks experience a plus
Salary : $25 - $35