What are the responsibilities and job description for the Case Manager position at Quantilus Innovation Inc.?
Description
Position Overview: Case Managers care for over 2,500 clients and execute nearly 15,000 home visits a year. They are responsible for activities such as intakes, recertifications, reassurance visits, delivering meals and other activities and services as needed.
Paid As: Hourly, Non-Exempt Full-Time Employee
Hours of Operation: 8:00 AM – 4:30 PM Monday – Friday
Reports To: Client Services Supervisor
Other Relationships: Works with Operations/Finance Department, Nutrition Department, Marketing Department, Meals On Wheels Board Members, Community Volunteers, and Meals On Wheels clientele.
AGENCY EXPECTATION OF EMPLOYEE
QUALIFICATIONS
Position Overview: Case Managers care for over 2,500 clients and execute nearly 15,000 home visits a year. They are responsible for activities such as intakes, recertifications, reassurance visits, delivering meals and other activities and services as needed.
Paid As: Hourly, Non-Exempt Full-Time Employee
Hours of Operation: 8:00 AM – 4:30 PM Monday – Friday
Reports To: Client Services Supervisor
Other Relationships: Works with Operations/Finance Department, Nutrition Department, Marketing Department, Meals On Wheels Board Members, Community Volunteers, and Meals On Wheels clientele.
AGENCY EXPECTATION OF EMPLOYEE
- Maintain confidentiality of client, donor, volunteer, staff and board information
- Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
- Represent Meals On Wheels in a professional manner at all times
- Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
- Required to pass criminal background check and have a free and clear MVR
- Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
- Contribute to other projects when necessary
- Perform intakes on prospective clients
- Deliver meals to clients (this is often done several times a week)
- Perform triannual recertification visits
- Execute reassurance visits as needed
- Deliver items such as wheelchairs, rollators, walkers, canes, shower chairs, supplemental food, toiletries, and other helpful resources that benefit clients
- Perform well-checks on clients that may have fallen or are injured
- Must possess customer service skills such as being a team player, having a positive attitude, a professional demeanor, and the ability to maintain confidentiality
- Detail-orientated with computer proficiency and oral and written communication skills
- Reliable and punctual with dedicated professionalism to position and duties
- Must be able to work independently and proactively
- Work on special projects with area entities and organizations on collaborations and grants
- Other duties as assigned by VP Client Services
QUALIFICATIONS
- Four-year university degree in Social Work, Human Services, Psychology, Sociology, or related field
- Physically able to lift and carry objects of 25 pounds
- Physically able to enter/exit your vehicle multiple times a day, walk up and down stairs, reach, stretch, bend, and sit for multiple hours at a time
- Experience in social work or case management preferred