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Maintain a schedule of appointments for a manager of office
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Answer routine telephone calls, direct calls and take messages
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Greet and escort visitors
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Retrieve, sort and distribute incoming mail, newspapers, faxes and other publications/documents
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Arrange for the delivery of outgoing mail/packages with the mailroom
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Prepare travel/training arrangements and process travel/training accounting/vouchers for the program office
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Draft, proofread, edit and coordinate correspondence
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Perform research and retrieve information from databases and other resources
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Maintain, update and serve as focal point for databases or spreadsheets
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Assist in planning, scheduling, organizing and execution of meetings, events , conferences and off sites
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Participate in meetings and events: may serve as recorder and may present position-related information
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Prepare access rosters and request security clearance transfers
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Assist in ordering supplies/Equipment and arrange for office equipment repairs and perform administrative back up support for other offices
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Recommend innovative processes to improve the efficiency and effectiveness of the office
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Compose written communication in response to complex customer queries
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Prepare routine status reports and track office-related metrics
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Manage routine website content updates and coordinate more complex website changes with webmaster
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Coordinate scheduling, organizing and execution of meetings, events, conferences, and off sites
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Attend meetings, events and forums
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Assist in maintaining inventories, records and receipts
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Coordinate office renovations and relocation activities
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Support TIER actions, assign actions to the appropriate divisions or branches, follow up on actions, coordinate responses in a non-conflicted manner for senior management review, provide status reports and participate at NRO-wide TIER meetings
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Author and/or provide critical/final review of correspondence
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Draft documents such as instructions, spreadsheets, presentations and reports
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Build briefing packages and present information
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Analyze metrics and provide summary to senior management
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Administer databases and spreadsheets to include managing user accounts and accesses, creating reports, and performing updates