What are the responsibilities and job description for the Field Service Scheduler position at Quantam?
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Routing/Scheduling Coordinator. Candidates will need to be able to work fully onsite in Frankfort, KY.
Position Overview
The Routing/Scheduling Coordinator supports the Field Services team by organizing and scheduling computer equipment installations and break/fix appointments for Field Service Technicians. This role works heavily in ServiceNow and requires frequent communication with government personnel and agency contacts to coordinate service appointments.
Key Responsibilities
- Schedule installs and break/fix appointments for Field Service Technicians.
- Create and manage tickets in ServiceNow.
- Communicate with government end users and agency staff via email, Microsoft Teams, and phone.
- Ensure all appointment details are accurate and properly documented.
Qualifications
- Strong organizational skills.
- Excellent communication and interpersonal abilities.
- Professional, friendly demeanor when working with government personnel.
- Outgoing personality preferred.
Salary : $18 - $20
