What are the responsibilities and job description for the Technical Account Manager for Enterprise Data position at Quanta Search?
What's the role?
You'll be the primary technical interface into the Company for some of their largest clients, the trusted advisor they turn to when making major technology and data sourcing decisions. You'll form deep, lasting partnerships at multiple levels, and serve as the advocate for your customer within the Company as well as the advocate for the Company with your customer.
As a member of the Technical Account Management (TAM) team you will collaborate with your colleagues within our Enterprise Data and Enterprise Services divisions. You'll enable customers to gain maximum benefit from their partnership with the Company by creating joint strategy sessions on the evolution of their technology and how Company's products and services become integral to their journey. Driving organizational & technology change across both client and internal environments needs to be a core part of your wheelhouse. You need to enjoy planning, strategy and co-design with your clients. Ideally you would have honed these skills in pre-sales, management consulting or professional services. Your skills will be vital in getting clients comfortable with the offerings, working closely with Sales to achieve this. Your strong understanding of Company's clients and their use of products will also assist you in providing input to product management teams in the future of Company's product design.
We'll trust you to:
Handle pre-sales duties by:
- Partnering with the account team (Sales and Product Specialists) to identify and provide technical qualification of sales opportunities
- Understanding client technical strategy and roadmap, matching Company's solutions against those requirements
- Providing design and analysis on proposed requirements for implementing and supporting new products based upon a thorough analysis of client feedback
Project management needs to be second nature:
- Forming a comprehensive and achievable plan in collaboration with clients for integration into target applications across multiple regions
- Leading the engagement, leveraging the necessary internal resources to ensure a successful delivery of the agreed solution
Manage assigned accounts effectively by:
- Developing account plans with clear goals against which you will execute
- Building and maintaining a strategic relationship with your client base with frequent interactions to insure you have a strong pulse on client’s technical activities and future plans
- Providing technical subject matter expertise across the Enterprise Data Technology product portfolio
- Ensuring a consistent, cohesive and comprehensive level of service delivery into your accounts including but not limited to leading steering committee and regular service review meetings
- Forging deep relationships across the client's technology teams within both the vertical IT and business silos (Equities, FICC etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
- Attaining a deep and extensive understanding of your client's architecture, infrastructure and application environment
You’ll need to have:
- Experience in the financial services sector
- A passion for data delivery, content analysis and as much attention to detail as the ability to look at the bigger picture
- Knowledge of financial market data products, delivery services, APIs and protocol technologies
- Experience working in a consultative sales or strategic account management role where you have been a part of or led client engagement
- Pre-sales experience and commercial awareness
- Demonstrable experience in leading a technology engagement or in taking a technical product to market
- Curiosity with a track record of challenging yourself in roles, technology and learning
- An ability to express your career diversity and passion for success
- An ability to build senior relationships and leverage those relationships to expand footprint
- Awareness of trading applications and systems
- The ability to travel