What are the responsibilities and job description for the Program Manager position at Quanta Manufacturing Nashville, LLC?
The Program Manager position requires management and implementation of specific customer accounts and/or programs. Maintain high customer satisfaction levels through customer interaction and constant drive for timely and accurate program status. Increases throughput and maximizes on-time delivery. Responsible for driving the operational execution of programs, cost, changes, processes, and shipment.
Duties/Responsibilities:
- Work proactively to anticipate and resolve project issues (internal and external) and escalate when appropriate
- Schedule regular team and customer meetings to review the product introduction requests and to ensure complete and accurate product release information for new products.
- Cross functional interaction with customer service, engineering and manufacturing to achieve customer satisfaction
- Maintain/complete regular reports to customers and management.
- Actively work towards process, system, and quality improvement.
- Attend internal and external meetings with global teams around the clock.
- Other duties upon request
Required Skills/Abilities:
- Operations and/or customer interface experience preferred.
- A good understanding of MRP enterprise systems preferred
- Good communication skills at all levels; written, oral & presentation skills required.
- Ability to speak a second language preferred.
- Experience working with other cultures preferred.
- Ability to assess and resolve situational problems in a timely manner
- Ability to manage multiple issues at one time in professional way
- Excellent organizational skills and attention to detail and accuracy
- Travel as required
- Proficient with Word, Excel and PowerPoint
Education and Experience
- Minimum of 1 year of related business experience
- Bachelors Degree in a technical/business field
- Masters degree in Business a plus but not required
Physical Requirements:
- Ability to lift up to 30 pounds.
- Able to stand, stoop and bend.
- Able to sit at desk and use/view computer for prolonged periods time, up to 8 hours daily
