DMR Operations Supervisor

QUANTA NASHVILLE IS GROWING AND HIRING!

WANT TO BUILD THE FUTURE?

Quanta is a Fortune Global 500 Company and a leading solution provider in cloud computing. Centered around computing design as the foundation of OUR core technology capability, Quanta continues to innovate in the area of data economics and integrate relevant resources to proactively expand market potentials and explore business opportunities. Quanta Nashville (QMN) was established in 2003 in LaVergne, TN, with 20 employees in one building. QMN currently occupies nine (9) facilities in the Antioch/LaVergne area with over 3000 employees...and GROWING! 

We are currently seeking candidates for the following position!

PURPOSE OF POSITION:

The DMR Operations Supervisor is responsible for leading Defective Material Review (DMR)/RTV group.  This person will be responsible for managing parts which are returned from the Operations repair process, tracking input and output of the DMR process, reporting results to the Quality Engineers and Quality Manager and handling assignment of personnel per priorities established by the Quality Manager and Quality Engineers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This person will have end-to-end responsibility for the RTV area.
• Coordinate building of RTV shipments, requesting RMAs from vendors and sending return shipments in a timely manner.
• Responsible for preparing reports of status of the DMR/RTV area, such as piece quantities, dollar values, TAT (turn-around time), RMA status, etc.
• Attend weekly DMR status review calls with Quanta Taiwan
• Provides work assignments to DMR/RTV warehouse personnel.
• Approves and tracks VTO, PTO and Vacation requests, updates departmental calendar for DMR Personnel (Quanta and staffing agency).
• Submits annual performance reviews for DMR/RTV personnel. 
• Liaison with off-line repair and off-line retest to ensure timely movement of material through the DMR/RTV process.
• Manages the Automated Optical Inspection machines in each building and the AOI Technician to prevent shipment of non-repairable parts and provide information to the Quality Engineers to reduce damage.
• Manages the Onsite Validation retest fixtures provided by part OEMs to retest and confirm line failures.
• Manages the Offline repair group.
• Control of physical inventory in the RTV area.
• Manage DMR receipt functions.  Ensure proper PN/SN/Part Type is processed into DMR Receipt.  Maintain flow of parts into DMR receipt.
• Manage packaging material inventory levels for RTV.
• Manage rack and mechanical part repair as necessary.
• Escalation Point for RTV when dealing with vendors/QCI Buyers/Sales Group.
• Escalates to Program Manager, Quality Manager or QE as appropriate.
• Assist as needed with shipping.
• Manage credit transactions associated with RTV.
• Ensure timely execution of cycle counts as well as timely resolution to issue identified during cycle counting.
• Coordinate all components to be returned to vendors and executes returns in a timely manner to ensure maximum return on warranty parts within the timelines so that QMN can maximize the inventory parts available.
• Execute inventory transactions in SAP and QWMS systems, as well as shipment systems.
• Maintain all housekeeping and safety standards.
• Instruct and train all DMR/RTV personnel in proper procedures and regulations ensuring appropriate documentation is completed.
• Train and motivate front-line employees through effective communication.

MINIMUM REQUIREMENTS

• Must have a minimum 1-2 years Lead experience in a warehouse or quality setting and a minimum of 1-2 years of shipping, receiving and inventory control experience
• Must have ERP system experience, SAP experience a plus
• Must be proficient with Outlook, Word & Excel
• High school diploma required
• Post-secondary degree preferred 

OTHER SKILLS AND ABILITIES

• Ability to lead a team of diverse individuals
• Excellent verbal and written communication skills and the ability to think on your feet.
• Knowledge of electronics is preferred.

• Computer literate in a Windows Environment; Excel, Word, Power Point, Access, Internet.

• Basic math skills.
• Accurate counting skills.

• Legible handwriting.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Able to maintain confidentiality.

• Detail oriented.
• Good organizational skills.
• Ability to work as part of a team.
• Must be self-motivated with ability to use own initiative.
• Flexibility to change direction frequently with little notice.
• Able to handle multiple tasks simultaneously.
• Able to complete projects under tight deadlines.

• Able to work with or near machinery.
• Able to handle routine assignments of a repetitive nature.
• Able to perform repetitive motion with hands and arms.
• Qualified to become certified on a forklift.

PHYSICAL DEMANDS:

• Ability to lift up to 40 pounds.
• Able to squat to lift boxes weighing up to 65 pounds.
• Able to stand, stoop and bend.
• Ability to walk and stand on cement floors for long periods.
• Able to work in warehouse environment with no central heat or air.
• Able to operate pallet jack and/or forklift.

Quanta Nashville is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, gender, sex, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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