Delivery Manager

About the job

About Qualizeal:

Qualizeal is North America's Fastest-growing Independent Digital Quality Engineering Services company with a global headcount of 800 Software Quality and Development Engineers. Trusted by 40 global enterprises, QualiZeal has delivered over 200 successful projects—in the areas of Quality Engineering, Digital Engineering, Advisory and Transformation, and Emerging Technology Testing—earning an industry-leading client NPS score of 85. Founded on principles of delivery excellence, service orientation and customer delight, we are a fast-paced, culture-driven organization on a high-growth trajectory.

Recognitions:

· Great Place to Work Certified (2023,2024)

· Major Contender in Quality Engineering by Everest Group (2023)

· Economic Times Excellence Award (2023)

· The Global Choice Award (2022)

· NASSCOM Member

· ISO 13485:2016 and ISO 9001:2015

· Glassdoor Rating: 4.7

Key Responsibilities

1. Technical Leadership & Architecture Alignment

• Work directly with Client leads, architects, and SMEs to translate functional needs into scalable architecture and solution designs.
• Understand high-level and low-level architecture diagrams, API mappings, integration points, cloud components, and data flows.
• Drive technical discussions across Java, Python, microservices, AWS cloud, DevOps, data models, and CICD lifecycle.
• Partner with TechOps experts to consolidate architectural guidance into actionable delivery plans.

2. Delivery Ownership for Ground-Ops Programs

• Act as the primary technical owner for the Ground-Ops Cargo Portal modernization and future Ground-Ops programs.
• Lead discovery, requirement clarification, sequencing, dependency management, and solution walk-throughs.
• Collaborate with Southwest Leaders to ensure that delivery aligns with their expectations and business outcomes.

3. Hands-On Technical Expertise

Must be able to understand, contribute to, and review technical work across:

• Java / Spring / Python backend service development
• API integrations, microservices, REST, messaging
• AWS Cloud stack (EKS, EC2, IAM, Networking, CloudWatch, S3, Lambda, RDS, Step Functions)
• DevOps & CICD (Terraform, GitLab/Jenkins pipelines, Docker, Kubernetes)
• Monitoring & Observability (Prometheus, Grafana, ELK, AppDynamics, OpenTelemetry)
• Automation (Python, scripting, automated deployment and testing workflows)

4. Agile Delivery & Program Management

• Lead sprint planning, backlog management, story grooming, and cross-team delivery tracking.
• Build project schedules, manage risks, track dependencies, and ensure delivery milestones are met.
• Manage cutover planning, release sequencing, test cycles, defect triage, and go-live readiness.

5. Offshore Team Management (India-based teams)

• Provide daily leadership and guidance to offshore engineers, architects, testers, and DevOps resources.
• Coordinate time-zone–shifted work between Dallas onsite stakeholders and India engineering teams.
• Partner with Offshore Delivery Lead to build team structure, onboarding, operating rhythms, and governance.
• Ensure alignment, quality, and accountability across 20 offshore resources (scaling to 50 across programs).

6. Stakeholder & Cross-Functional Collaboration

• Act as the “technical connective tissue” between Ground-Ops leaders, TechOps architecture partners, QualiZeal delivery, and offshore engineering teams.
• Provide transparent communication, problem-solving, and escalation management.
• Present solution options, delivery approaches, risks, and progress summaries to SWA leaders.

7. Quality, Automation, & Engineering Excellence

• Drive engineering best practices, coding standards, automation-first principles, CI/CD optimization, and stability.
• Ensure performance, scalability, and security considerations are embedded into every design.
• Partner with SWA QA and automation teams to integrate modern testing frameworks and tooling.

Required Skills & Experience

Technical Expertise

• 12 years in engineering technical project leadership
• Strong hands-on understanding of Java, Python, microservices, APIs
• Proven cloud engineering experience (AWS required)
• Excellent understanding of DevOps, CI/CD, automation, EKS/Kubernetes
• Experience in large-scale, high-availability systems

Program & Delivery Management

• 10 years managing large projects involving 30–100 engineers
• Ability to run discovery, define solutions, and drive multi-phase delivery
• Experience collaborating with enterprise architecture, infrastructure, and platform teams

Offshore Team Leadership

• Direct experience leading India-based offshore engineering teams
• Proven ability to manage distributed development, quality gates, and delivery dependencies

Soft Skills

• Exceptional stakeholder management & communication
• Ability to translate architecture into clear delivery actions
• Proactive leadership, ownership mindset, and structured problem solving
• Ability to work independently within a high-velocity customer environment