What are the responsibilities and job description for the Customer Service and Planning Administrator - Contract to Hire position at Quality Vision International Inc?
Description
Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!
Location: Rochester, NY , On-SIte
Schedule: Monday - Friday, 8:00am-5:00pm
This would be a 6-month contract-to-hire position
Compensation: $22.00-$28.00 based on experience
- Customer Order Processing for orders due for shipping.
- Follow up on past due orders, orders not shipped, and missing parts.
- Manage assigned Planner code to execute parts orders, Job orders, lead time requests and follow up.
- Prioritize machine-down expedite requirements.
- Packaging of Depot Orders for International Shipment
- Answering/Distributing Incoming Phone Calls – Providing Friendly Customer Service.
- QVS Asset Management
- Coordinate Inbound and Outbound shipments of assets.
- Keep Database updated with asset locations, calibration cycle and inventory.
- Support customer service team as a backup with order entry and ticket processing.
- Comply with QVI warehouse/ stockroom policies and procedures, with attention to assuring compliance to transactional requirements and inventory accuracy expectations.
- Develop and maintain documented work instructions related to this job function.
- Backup for other QVS administration functions as required.
Requirements
- Business systems aptitude (ERP system, Doc. Mgmt. Sys., MS-Excel).
- Accuracy and Attention to details.
- Able to manage disruptions in daily workflow.
- Excellent Communication skills, both written and oral. Particularly skilled at building intercompany working relationships.
- High School Diploma or equivalent
- 2-3 Years Planning, Order Processing, or Customer Service experience
- Excellent phone skills
Physical and/or Environmental Requirements:
- Physically able to safely lift and carry up to 50lbs. Role includes frequent walking, lifting, and use of the stairs (Regular elevator and Freight elevator available as needed)
What We Offer (Permanent Employees):
Paid Time Off:
- 10 paid holidays annually (all employees)
- Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years
Paid Benefits:
- Robust health benefit offerings with medical premiums as low as $3.28 per week (single employee) or $10.02 per week (family)! QVI pays over 97% of the premium on our most affordable plans for our employees. Employees pay 2.5%!
- Employer Paid Short-Term and Long-Term Disability benefits
- Life insurance benefits paid by QVI
- Annual Retirement Profit Share of 5% of gross wages!
- Tuition reimbursement of up to $7,000 annually
- Annual scholarships for dependents of employees
- Referral bonuses of $1,250 when employees help us spread the word and hire great talent!
- Annual discretionary bonuses for employees not on a commission plan
Extras:
- EAP and Wellness Benefits
- On-site electric vehicle charging stations - free for all employee use!
- Verizon discounts & Identity Theft Protection Insurance
Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.