Rail Logistics Specialist

Quality Transportation Services, Inc., is a customer service-driven company headquartered in Mechanicsville, VA, that specializes in railway logistics service support for freight shippers across North America. QTS provides innovative solutions across a multitude of industries and has been a leading provider of transportation logistics since 1988.

The Rail Logistics Specialist (RLS) – Day Shift is an important full-time role in bringing all the QTS products and services together to manage the QTS-Client relationship. The RLS works at our headquarters Monday-Friday 8 am-5 pm, serving as a facilitator and problem solver, marshaling resources inside of QTS, which brings both the customer and the railroad together to work in tandem to achieve success.

Primary Duties:

· Interact with the customers, railroads, and support partners to foster positive relationships.

• Analyze the customer’s service issues throughout the rail operating environment (North America)
• Prioritize, intercede, and follow up on customer service issues and requests with the appropriate party responsible, as the customer expects.
• Collaborate with Rail carriers concerning problem railcars and resolve delays or other transit deviations from their expected route plan.
• Keep the customer well-informed of any problem cars and suggest/provide corrective plans of action.
• Keep accurate and detailed records of all work completed, including problem logs.
• Manage new issues and responsibilities that can come along in the rail industry.
• Manage backup accounts when needed.
• Represent the company before customers and potential customers.
• Participate in account reviews.
• Create routes based on the railroad schedules.
• Analyze data on all rail movements to relay to the customer.
• Attain knowledge of rail laws and regulations.
• Submit bills of lading for railcar shipments, and execute railcar diversions, sometimes based upon little to no information.
• Required to cover Saturday on-call duties through a rotating schedule.

SKILLS:

· Strong data-entry skills (keyboard and 10-key) and attention to detail.

· Ability to work unsupervised using independent judgment.

· Excellent telephone skills, as well as grammar, spelling, and written communication proficiency.

· Working knowledge of MS Office Suite applications required.

· Critical thinking skills. Ability to work under pressure and meet strict deadlines.

· Ability to multitask and prioritize workload to ensure efficient and effective use of time and resources.

· Basic knowledge of Spanish and/or French is helpful.

· Rail knowledge helpful

Experience:

• Bachelor's degree from a 4-year college or University
• 1-3 years of experience in customer service, transportation, or logistics is desired
• Excellent written and verbal communication skills required
• Analytical and problem-solving skills helpful.

QTS offers excellent employee benefits, including the following:

· Medical, Vision, Dental Insurance

· Paid time off

· 401(k) with a match

· FSA or HSA plans

· Life insurance

· Disability insurance

Job Type: Full-time