Dispatcher/CSR

Quality Transport Services (QTS) offers transportation solutions for individuals who are unable to travel independently. Our clients include those with disabilities, the elderly, those in the final stages of life, and individuals recuperating from hospital stays. Each day, including nights, weekends, and all holidays, our team members dedicate their time to ensuring our customers’ needs are met with respect and compassion, and most of all, that they are transported safely.

As a Customer Service Representative with QTS, you will answer phone calls from clients, customers, as well as our drivers, and will give each of them your focused attention. You will work extensively in MediRoutes, our routing software, and must be computer savvy and accustomed to responding to email inquiries timely as well. Being organized, articulate, flexible with your scheduling needs, and able to transition between tasks are essential attributes for your success in this position. While previous experience in a call center or transportation-related field is beneficial, it is not required.

At QTS, teamwork and flexibility are paramount. Because we work so closely with each other, we understand the importance of positive energy and enjoying our time at work! We must be able to rely on and support each other. Given that we operate 24 hours a day, 7 days a week, including all holidays, a degree of flexibility is necessary for all of us. On our best days, the phones are ringing, our drivers’ routes are on time, clients and customers are pleased with the services provided, and we meet or even exceed our revenue goals.

• High School Diploma or GED required.
• Evening, weekend, and holiday availability is required.

• Empathy –communicate understanding of client experience and resolve client requests thoughtfully and creatively if required.
• Strong written and verbal communication skills – active listening skills are critical for stellar customer service, as is the ability to communicate effectively.
• Collaboration – Value teamwork and contribute actively to influence a positive team and work environment.
• Strategic Problem Solving – exhibit the flexibility and creativity to problem solve in real time to meet client demands.
• Organization – understanding of critical needs to prioritize response accordingly.
• Calm demeanor – maintain calm in challenging situations, troubleshoot as needed to identify solutions efficiently and effectively.
• Perpetual learner – highly motivated, with an eagerness to grow and learn and a receptiveness to feedback.
• Unrivaled flexibility – willingness to adapt and push forward in a fast-paced, change driven environment.
• Prior support experience in a call center environment.