What are the responsibilities and job description for the Field Technician position at Quality Theorem?
We are seeking a detail-oriented and professional Field Technician to support network infrastructure deployments, medical system installations, and on-site technical projects. The ideal candidate will have hands-on experience with networking hardware, structured cabling, network closets, switches, patch panels, hardware installation, configuration, and troubleshooting.
This role requires frequent travel, strong attention to detail, and the ability to work effectively in sensitive environments, including hospitals and other operational facilities. The technician must follow site-specific safety and compliance requirements while ensuring installations and infrastructure assessments are completed accurately and without disrupting critical operations.
Key Responsibilities
- Perform on-site installation, deployment, configuration, and maintenance of network infrastructure and medical systems.
- Work with network closets, switches, patch panels, cabling, and related hardware components.
- Conduct and coordinate Intermediate Distribution Frame (IDF) surveys to assess network infrastructure, connectivity, and installation readiness.
- Identify potential infrastructure issues and ensure work is completed without disrupting hospital operations or other critical services.
- Troubleshoot hardware, software, network connectivity, and configuration issues.
- Collaborate with project managers, engineers, site personnel, and other technical teams to coordinate installations and resolve technical challenges.
- Follow site access procedures, safety protocols, security requirements, and project-specific compliance standards.
- Maintain accurate documentation of installations, site surveys, configurations, issues, and completed work.
- Travel to various project locations as required and adapt to changing project schedules and workload demands.
- Complete all required safety training, certifications, and site-specific credentials before beginning assigned work.
Required Qualifications
- Hands-on experience in field service, IT support, network infrastructure, hardware installation, or a related technical role.
- Working knowledge of networking fundamentals, switches, patch panels, network closets, structured cabling, and connectivity troubleshooting.
- Experience installing, configuring, maintaining, and troubleshooting hardware and software systems.
- Ability to conduct site surveys, assess installation requirements, and identify potential technical or operational risks.
- Strong troubleshooting, problem-solving, organizational, and documentation skills.
- Professional communication skills and the ability to work with hospital staff, technical teams, and site stakeholders.
- Ability to work independently in the field while coordinating effectively with project teams.
- Willingness and ability to travel extensively, including to multiple project sites as required.
- Ability to work in sensitive, regulated, or operationally critical environments while minimizing disruptions.