IT Support Specialist

Overview of Position

Seeking a skilled and motivated Onsite IT Support Technician to provide hands-on support for users, computers, mobile devices, applications, and basic network infrastructure. The ideal candidate will have strong experience supporting Windows desktops and laptops, iPads, and iPhones, along with basic knowledge of Fortinet and Ubiquiti networking and wireless environments. Working knowledge of Microsoft 365, Windows Server, VMware, Active Directory, DNS, and DHCP is required. Experience with Verizon Mobile Device Management (MDM) is preferred. The position will also support Oracle NetSuite and warehouse management systems. Previous NetSuite experience is a plus, but a willingness to learn business applications is important.

Skills

Technical:

· Troubleshoot Windows desktops/laptops and Apple iOS/iPadOS devices.

· Working knowledge of Microsoft 365, Windows Server, VMware, Active Directory, DNS, and DHCP.

· Understanding of TCP/IP, wireless networking, VLANs, VPNs, and network security.

· Basic experience with Fortinet and Ubiquiti network and wireless equipment.

· Familiarity with Verizon MDM.

· NetSuite & Hubspot experience is a plus.

· Ability to learn ERP, CRM and Warehouse Management Systems.

Communication and Customer Service:

· Strong verbal and written communication skills.

· Ability to explain technical concepts to non-technical users.

· Strong customer service and troubleshooting skills.

· Ability to prioritize issues and escalate when appropriate.

· Some light travel is required.

Responsibilities

Hardware and Software Support:

· Support Windows desktops/laptops, iPads, iPhones, printers, and peripherals.

· Install, configure, maintain, and troubleshoot applications and operating systems.

· Support Windows 11 and Windows Server environments.

· Apply updates, patches, and security configurations.

· Diagnose and resolve hardware, software, and performance issues.

Network and Wireless Support:

· Basic skills of Fortinet and Ubiquiti network and wireless components.

· Troubleshoot LAN, WAN, wireless, VPN, VLAN, and connectivity issues.

· Assist with maintaining network reliability and security.

Microsoft Office 365 and Active Directory:

· Manage user accounts, groups, permissions, and access in Microsoft 365 and Active Directory.

· Support Outlook and other Microsoft 365 applications.

· Configure and troubleshoot DNS and DHCP.

· Assist with password, account lockout, and access issues.

Mobile Device Management:

· Manage and support company-owned iPhones and iPads using Verizon MDM.

· Enroll, configure, deploy, and troubleshoot mobile devices.

· Assist with mobile security policies and device configurations

Business Applications:

· Provide basic support for Oracle NetSuite and related applications.

· Assist with access, permissions, and troubleshooting.

· Learn and support ERP and Warehouse Management System processes.

Qualifications:

· 3–5 years of hands-on IT support experience.

· Strong Windows desktop and laptop troubleshooting experience.

· Experience with Microsoft 365, Active Directory, and Windows Server.

· Experience with basic wireless and network troubleshooting.

· Fortinet experience strongly preferred.

· Mobile device and business application support experience is a plus.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Relocate:

• Willow Street, PA 17584: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28