What are the responsibilities and job description for the General Manager position at Quality Restaurant Group?
TITLE: General Manager
REPORTS TO: District Manager
PURPOSE: To manage an Arby’s restaurant toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.
Responsibilities
Preferred:
REPORTS TO: District Manager
PURPOSE: To manage an Arby’s restaurant toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.
Responsibilities
- Insure restaurant is 100% staffed with quality Team Members.
- Increase sales by providing outstanding product and service.
- Write an effective work schedule each week and post it by 2PM on Friday.
- Work Quarterback position lunch, dinner and weekends, monitoring quality of food and service.
- Insure full implementation of new employee orientation and TMTP.
- Review the performance of all Team Members, Shift Managers and Assistant Managers twice per year.
- Execute Arby’s Operational Systems daily to insure a clean, organized restaurant, prepared to deliver quality food, fast and friendly.
- Purchase food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality.
- Operate in accordance with established performance, profits and operating standards as set out in the OSM and Bentley-Miller Handbook.
- Supervise and motivate Team Members, Shift Managers, Assistant Managers and Managers to perform to their highest possible level of ability.
- Have a good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.
- Maintain high standards of service throughout the operational day by demonstrating management by example.
- Utilize all management tools to keep neat, accurate and current records providing the historical data to plan for increased sales and profits.
- Insure all marketing plans are executed on time and accurately to build repeat customer visits.
- Responsible for initiating and implementing approved Local Store Marketing ideas.
- Review income statements and progress toward goals with the District Manager each period. Take action to solve problems as necessary.
- Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
- Continually help develop Assistant Managers and Managers in the operation of an Arby’s restaurant and prepare them for General Manager responsibilities.
- Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
- Responsible for increasing sales and making a profit.
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Preferred:
- 1 year of experience as a General Manager in the restaurant or retail industries.