What are the responsibilities and job description for the Customer Service Representative position at Quality Refrigerated Services, Inc.?
Job Summary:
Various Administrative Tasks
Specific Duties and Responsibilities:
The following are some of the duties that may be performed, this list is not all inclusive and may change at the discretion of the Manager.
•Coordinates and dispatches customers’ shipments.
•Communicates to and coordinates with various warehouse/processing departments, customers and carriers all pertinent information regarding shipments and receipts.
•Providing timely coverage of the telephone system along with other clerical duties.
•Responds to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner.
•Ensuring that all shipping and receiving documents and functions are completed accurately and on time.
•Communicates with customers as re-quired and, in conjunction with the Warehouse / Processing Manager(s),develops inbound and outbound freight schedules.
•Complete tasks assigned with Export such as but not limited to working with USDA, filling out certificates, traveling to local FSIS for signatures, and working under tight timelines.
Work Environment:
•Position requires sitting for long periods of time.
•May be required to go outside and/or to dock offices. – Temperatures varying from 70°F to 32°F.
•The employee may encounter wet floors and/or damp areas, meat products including blood/fat pieces.
Safety:
•The employee is required to follow all safety rules in place at the time of employment and encouraged to inform management of any perceived safety deficiencies.
Requirements:
•Must be able to verbally understand and execute work Instructions.
•Ability to operate computer / calculator, and phone systems.
•Ability to receive & communicate directions.