What are the responsibilities and job description for the Office Administrator position at Quality Plumbing and Drain?
Customer Service & Operations Associate:
Location: Battle Creek, MI
Type: Full-time | In-person
Pay: $16.19–$20.00/hr
Hours: 38–42/week⭐ Be the Friendly Face Behind the Flow
We’re looking for someone with energy, organization, and a genuine smile to become the next Customer Service & Operations Associate at our growing company.
This role is more than just answering phones—it’s the heartbeat of our day-to-day flow. You’ll be the first friendly voice our customers hear, and the go-to person for helping things run smoothly behind the scenes.
Whether you’re confirming appointments, checking in on past customers, or keeping our office humming with order—you make it happen.
What You’ll Do:
- Call and follow up with previous customers to re-enroll them in our services
- Answer inbound calls and resolve customer questions with clarity and care
- Track jobs and assist with scheduling, follow-ups, and service records
- Collaborate with team members to help the day run efficiently
- Help manage inventory and office supply orders
- Enter data, update records, and keep our backend organized
- Support training of new team members on processes and systems
What We’re Looking For:
- Strong phone presence and a friendly, confident voice
- Organized and detail-driven (you like things neat and in order)
- Comfortable with tech (email, scheduling software *Jobber*, Google Workspace etc.)
- Able to multitask and adapt to a fast-paced team environment
- Previous experience in customer service or operations is a plus—but not required if you’re a quick learner with the right mindset
Perks You’ll Love:
- Competitive pay ($16.19–$20.00/hr based on experience)
- Paid time off
- Room to grow within a locally trusted, well-reviewed company
- Supportive team culture—where hard work is noticed and appreciated
- Weekday schedule with consistent hours (no late nights or weekends)
Who We Are:
We’re a locally owned and operated service company based in Battle Creek. We believe in treating customers like neighbors and our employees like family. Our company is growing fast—and we want to grow with you.
Requirements:
- Must be able to commute to Battle Creek, MI 49015
- Must be authorized to work in the U.S.
→Ready to Join the Team?
If you’re dependable, upbeat, and ready to build something great with a team that values your input—apply today!
Job Type: Full-time
Pay: $16.19 - $20.00 per hour
Ability to Commute:
- Battle Creek, MI 49015 (Required)
Work Location: In person
Salary : $16 - $20