What are the responsibilities and job description for the Sales Coordinator position at Quality Panels and Trim?
Job Summary
At Quality Panels & Trim, we’re committed to providing a safe, supportive, and team-driven workplace where hard work is recognized and opportunities to grow are real. We take pride in what we build and how we work—through hands-on leadership, clear communication, and a shared commitment to doing things right. Here, you’re not just joining a crew, you’re building a lasting career in a company that values its people and their contributions every step of the way.
Overview:
The Inside Sales Coordinator supports the sales and production process by managing customer orders, communicating with internal teams, and ensuring products are delivered on time. This role connects sales, production, and logistics to keep jobs moving smoothly from start to finish.
Responsibilities
Quality
- Enters and verifies all orders for accuracy in pricing, quantities, and specifications.
- Maintains professional communication with customers to resolve issues quickly and respectfully.
- Follows company procedures to ensure accuracy in every stage of the sales process.
Productivity/Efficiency
- Processes incoming orders promptly and tracks them through completion.
- Works with production and shipping to meet deadlines and delivery schedules.
- Monitors open orders and proactively addresses delays or changes.
Technical Know-How
- Uses company CRM and business systems to record and manage customer data.
- Reads and understands basic measurements using a tape measure and protractor.
- Understands production scheduling, lead times, and shipping requirements.
Teamwork
- Communicates effectively with sales, production, and logistics to coordinate daily work.
- Keeps all departments updated on changes to orders or delivery dates.
- Works as part of a team focused on customer satisfaction and company goals.
Attendance
- Maintains dependable attendance to ensure customer and production support.
- Follows company attendance policy and provides notice for absences as required.
Dependability
- Follows instructions and completes assigned work with minimal supervision.
- Prioritizes tasks effectively under pressure and meets deadlines consistently.
- Maintains confidentiality and handles information with integrity.
Qualifications
- Previous experience in sales coordination, order entry, or customer service preferred.
- Strong communication and organization skills.
- Proficient with CRM systems and Microsoft Office programs.
- Basic math and geometry skills required.
- Must be able to read a tape measure and use a protractor.
Physical & Work Environment
- Office setting with regular computer and phone use.
- Occasional walking to production or warehouse areas for order verification.
- Standard business hours; occasional overtime may be required to meet deadlines.
Benefits:
We offer a competitive benefits package designed to support your health, financial goals, and work-life balance. Enjoy a 401(k) with company match, paid holidays, and increasing vacation time based on tenure. Our employer-subsidized health insurance helps keep coverage affordable, and you’ll have access to a variety of optional benefits—including dental, vision, and more—to fit your personal needs.
- This job description outlines key duties and requirements but isn’t all-inclusive. Responsibilities may change at any time at management’s discretion. Reasonable accommodation will be provided for individuals with disabilities to perform essential functions.