Production Process Manager (PPM) Lead

We are seeking an experienced and motivated PPM Lead to serve as the central point of contact for our Project Coordinators (PCs). This leadership role ensures effective communication within the team, supports project-specific execution, and helps overcome both internal and external challenges. The PPM Lead will also play a vital role in onboarding new team members, ensuring consistent delivery standards, and enhancing team efficiency through process improvements and strategic resource management.

Key Responsibilities:

• Team Onboarding & Training:

  • Assist and guide new team members through onboarding and front-end training programs.

  • Ensure proper knowledge transfer and alignment with company protocols and expectations.

• Mentorship & Support:

  • Provide ongoing mentorship and performance support to Project Coordinators.

  • Foster a collaborative and positive team environment through weekly meetings and one-on-ones.

• Resource & Coverage Management:

  • Plan and coordinate team coverage during vacations, absences, or peak workload periods.

  • Ensure project timelines and deliverables remain on track.

• Issue Resolution:

  • Act as the primary contact for addressing workflow challenges, customer questions, and system roadblocks.

  • Facilitate timely and effective resolution of internal and external issues.

• Process Improvement:

  • Continuously assess team workflows to identify and implement process enhancements.

  • Collaborate with the IT team to refine or develop reporting tools that improve efficiency and oversight.

• Operational Excellence:

  • Drive continuous improvement initiatives focused on error reduction, efficiency gains, and time optimization across day-to-day activities.

• Project Coordination:

  • In addition to leadership duties, continue performing regular Project Coordinator responsibilities including:

    • Order management

    • Customer communication

    • Project tracking

    • Adherence to company quality and delivery standards

Qualifications:

• Proven experience in a Project Coordinator or similar role, with demonstrated leadership capabilities

• Strong understanding of project lifecycle, resource management, and client communication

• Excellent problem-solving skills and the ability to navigate roadblocks efficiently

• Experience with process improvement methodologies and reporting tools

• High level of organizational and interpersonal skills

• Ability to work in a fast-paced, collaborative environment

• Proficiency in project management systems

Why Join Us?

• Opportunity to grow into a leadership role and shape team performance

• Collaborative and supportive team culture

• Focus on continuous improvement and innovation

• Competitive compensation and benefits