Production Manager

Position Overview:

Responsible for managing & coordinating all aspects of Production & the Production team, from day-to-day operations to planning for future projects, in a fast-paced 3PL distribution environment. This includes scheduling, parts procurement, time studies, staffing, inventory accuracy, & cross-functional coordination with other departments. This role requires proven experience leading a large production/warehouse team, the ability to manage multiple Carrier & Customer programs simultaneously, & to consistently meet &/or exceed customer needs & business objectives. The Production Manager serves as the primary point of contact (POC) for assigned customer accounts & must be able to communicate fluently in English & Spanish, verbally & in writing, with staff, customers, & carrier partners — including hosting &/or joining conference calls as needed.

NOTE: This job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs & conditions.

Job Duties & Responsibilities

• Manage / oversee day to day operations of the production team including but not limited to the following: 3PL Fulfillmento, Kitting/de-kitting projects, Programming/SW update projects, Labeling projects, In line Quality Control & Inbound AQL sampling inspections.
• Train Staff using approved Customer &/or Q1’s work instructions on all new project’s / Customer procedures
• Assign staff to projects based on priority from Management to ensure Carrier / Customer Delivery Dates are met.
• Manage / Maintain NetSuite based on priority received for Carrier Orders / PO’s
• Utilize internal systems & tools for all T1 / T2 SKU’s / SWV / LOT#’s to validate WI’s / projects / inbound / outbound QC inspections are being processed to specs.
• Create / update Work Instructions
• Perform Monday AM audits to reconcile Department Inventory
• Ensure staff assigned to project follow work Instructions & the timing used to perform the
• Ensure all safety & health standards (including applicable OSHA requirements) are met to keep the production floor clean, organized, & accident-free.
• Manage disputes, complaints, comments, & observations among team members.
• Lead, motivate, support, & provide guidance to production staff.
• Ensure proper training & adequate staffing of the function.
• Report & communicate with upper management problems impacting production.
• Serve as the primary point of contact (POC) for assigned customer accounts; host &/or join customer & carrier conference calls as needed to communicate production status, quality performance, & turnaround time (TAT).
• Lead, supervise, & develop a large production/warehouse team across multiple shifts & projects, including hiring recommendations, performance reviews, coaching, & disciplinary action as needed.
• Track, analyze, & report key production KPIs (throughput, inventory accuracy, TAT, on-time shipment rate, labor utilization) to leadership & customers, & lead corrective action when targets are not met.
• Approve & fill out PTO Request forms for the production staff.
• Request Inventory transfer of devices / materials to perform necessary process to ship customer’s PO’s.
• Request Inventory transfer of unused / unnecessary stock items from Production to Inventory.
• Order both Stock Nonstock Production items such as: Labels, Shrink Bags, Boxes, Ribbon, sim card plans, etc.
• Provide weekly inventory reconciliation per production area.
• Provide TAT analysis as requested.
• Ensure CAPARs are completed in a timely manner.
• Verify outbound inspections are being performed for all customers.
• Evaluate machines/equipment to ensure continued production & minimal downtime.
• Develop workflow policies & procedures that improve efficiency without compromising Quality or Safety, applying Lean, Six Sigma, & 5S continuous improvement principles (Process Improvement Plan).
• Respond to daily Customer emails & calls.
• Host / Join Customer weekly calls.
• Hold a weekly production meeting to discuss upcoming projects
• Review/update Work Instruction/procedures/BOM per SW TA, new customer requirements or any other change, upload revisions to CORE & Intranet.
• Other job-related duties as assigned by supervisorTechnical Competencies
• Proficient computer skills, including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Advanced Excel proficiency (pivot tables, VLOOKUP/XLOOKUP, formulas for inventory & production reporting)
• Proficient Math skills
• Familiar with common material handling equipment (forklifts, pallet jacks, conveyor systems, printers, weight scales, etc)
• Working knowledge of Warehouse Management Systems (WMS) & inventory control platforms (e.g., NetSuite, RF Smart)
• Familiarity with barcode/RF scanning technology & ERP systems
• Working understanding of ISO, R2v3, Lean, Six Sigma, & 5S continuous improvement methodologies

Job Specific Requirements & Qualifications

• Excellent communication skills verbal & written
• Excellent organization skills as well as a customer service mindset
• Knowledge of iOS & android operating systems
• Knowledge of common operating systems such as Microsoft Office, NetSuite, RF Smart
• Knowledge of electronic theory & consumer electronic devices
• Strong ability to use various hand tools & equipment
• Great attention to detail with Critical thinking & problem-solving skills
• Bilingual (English/Spanish) required — able to fluently speak, read, & write in both languages to communicate with production staff, customers, & carrier partners
• Proven experience serving as a primary point of contact (POC) for customer accounts, including hosting &/or joining customer & carrier conference calls
• Proven experience leading, supervising, & developing a large production or warehouse team (25 employees) in a fast-paced, multi-shift environment
• Strong working knowledge of 3PL/distribution operations, including kitting, labeling, quality control/AQL inspection, fulfillment, reverse logistics, & inventory control
• Ability to manage multiple concurrent customer & carrier programs, shifting priorities, & tight deadlines in a fast-paced distribution environment
• Data-driven approach to decision-making, with experience tracking & reporting on production/warehouse KPIs

Certification & License Requirements

• Be a citizen or legal resident alien of the United States or have been granted authority to work in this country by the Department of Homel& Security, U.S. Citizenship & Immigration Services.
• Forklift certified (if needed, we will certify)
• OSHA 10-Hour or 30-Hour certification a plus

Special Requirements & Working Conditions

• Must be able to stand for long periods of time
• Must be able to sit for long periods of time
• Must be able to use hand tools for long periods of time
• Must be able to use computer equipment for long periods of time
• Must be able to lift, push, pull up to 50 pounds comfortably throughout the day
• Must be bilingual & able to speak, read, & write English & Spanish fluently to communicate effectively with production staff & customers

Work Experience:

• 5 years of experience in a 3PL, distribution, or supply chain production environment
• 3 years of experience leading/supervising a large team (30 employees) in a warehouse or production setting
• Experience serving as a customer-facing point of contact, including hosting/participating in client & carrier conference calls, preferred

Education:

• High School Diploma or Equivalent
• Associate's or bachelor’s degree in supply chain management, Business, Operations Management, or a related field preferred

Training Requirements:

New Employee Orientation, Safety Training, OJT (On the job training), NetSuite, RF Smart, Product Training, Outlook, & Intradepartmental training as needed

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• 3PL, distribution, or supply chain production environment: 5 years (Required)
• leading/supervising a large team (30 employees): 3 years (Required)

Work Location: In person

Salary : $47,479 - $74,386